The LTS Help Desk serves as the primary point of contact for LTS. The purpose of the Help Desk is to provide the Lehigh community and non-affiliates with timely walkup, phone,email, and online assistance and referral when appropriate.
The help desk service is the “first stop” of a tiered support model for supporting LTS clients. We try to answer questions with available knowledge and resources, and when time and resources permit we assist with complex issues. Otherwise we refer to specialists on our team or other teams. When possible we help the client navigate the campus service infrastructure. We respond to questions on almost any reasonable topic but we're trained to support computing, networking, library, phone, instructional technology, account, email, software, hardware, and related questions
The Help Desk also utilizes a student staff to assist at service points. Learn more about working on our staff of Help Desk Student Consultants.
Library & Technology Services
8A East Packer Ave,
Bethlehem, PA 18015
Lehigh University provides a leading-edge library and technology environment that enables flexibility, innovation, and effectiveness in all areas of the academic enterprise, including learning and the student experience, research, administration, community-building and outreach.
27 Memorial Drive West, Bethlehem, PA 18015