Library and Technology Services delivers innovative and meaningful technology-based solutions aimed at transforming the academic, learning, research, and business environments at Lehigh University.
Help Desk
Located on the main floor of the EWFM Library, an expanded Help Desk is the primary point of contact for computing, networking, lending services, and library research questions, all in one convenient location. The Help Desk offers service via walk-up, email, phone, online, and text. Have a question? Just ask!
High-tech classrooms and labs
Providing technology and consulting services to support classroom teaching, laboratories, and other aspects of the academic and research programs is a strategic priority for Lehigh University. Over 400 Windows and Macintosh personal computers are distributed across campus for convenient use by students at dozens of computing sites. Most Lehigh University classrooms are equipped with permanently-installed computers and projection systems. For more information about these spaces, visit Classroom Technology and Computing Sites. To borrow portable presentation equipment visit Instructional Video and Media.
Software
Whether you’re a student working on an assignment, a scientist analyzing research, or office staff looking to increase productivity, LTS knows you need the right tools in the right place to achieve your goals. The Lehigh community has access to licensed software applications and central and cloud-based file storage from on and off campus, as well as software installed at computing sites for mathematical, statistical, scientific, engineering, and graphic design work. Getting work done has never been easier with the introduction of the LUapps virtualized software delivery system to campus in 2018. Students, faculty, and staff can run over 60 software applications anytime, anywhere, and on any device. Visit Software Acquisition and Distribution for software availability and access options, as well as instructions for requesting new titles. Students should view the Lehigh Student Software Guide for an overview of software options and access methods.
Research Computing
Research Computing is a crucial element in the advancement of Lehigh research and the acceleration of scientific discovery, providing leading-edge computing systems suitable for large scale scientific computing and compute intensive applications. Lehigh researchers, students and their collaborators have access to world-class computational resources, including Sol, Lehigh's high performance research computing cluster, and an expert team to broadly support the increasingly diverse research computing needs on campus. For more information, visit the Research Computing team page.
Web & Mobile Services
The Web & Mobile Services team is responsible for the development and support of websites and web applications and University-provided mobile applications that advance the teaching, learning, research, and administrative functions vital to Lehigh University. Visit the team page to learn more, or if you have a request for services, schedule a consultation.
Client Services
Client Services provides computing and library support for faculty, staff, and students. This support is provided with cross functional teams of librarians, computing consultants, instructional technologists, and business intelligence analysts assigned to each college and administrative office. Technology assistance for students is provided by our STARS (Student Technology and Repair Services) Team. The Identity Management and Security Team provides support for computing accounts and campus-wide information security issues. The LTS Help Desk, located in the EWFM Library, provides service for computing, networking, and library research. Have a question? Just ask!
Digital Scholarship
The Digital Media Studio (DMS) houses both a studio and a lab. The studio offers resources for professional preparation of photographic materials, video recording including green-screen, audio recording, video editing, media duplication, and teleconference recording. The lab houses 19 Mac computer work stations with video editing software, an instructor station and projection system, scanners, and both color and black and white printers. As a teaching space, the lab can be scheduled and reserved for instruction for classes that require the software and support. The DMS also lends out video camera kits, microphones, tripods, and classroom presentation equipment (video projectors, classroom microphones, portable PA systems, audio recorders, presentation remotes, display adapters, and more). Visit the DMS page to learn more.
Technology Infrastructure & Operations
IT services are a critical component of any organizational structure in the digital age. The Technology and Infrastructure and Operations team designs and delivers the tools, software, and systems used in research, teaching, learning, and administrative activities at the university. We are committed to providing sustainable, secure, compliant, robust, and reliable systems and services that offer a consistent technology experience for all users.
Information Security
Protecting Lehigh's data, network, and systems is an integral part of how we serve the campus community. Information Security provides the security education, awareness, controls, and guidance necessary to tackle some of the most challenging cybersecurity issues of the 21st century. We are committed to continually improving the information security profile at Lehigh and protecting our information technology environment for teaching and learning, research, and conducting university business -- safely and securely.
Enterprise Systems
Enterprise Systems is charged with installing and maintaining the administrative computing systems of the institution, including numerous third party on-premise and cloud-based applications. A suite of Banner applications, as provided by the vendor Ellucian, is the primary enterprise wide administrative system, also known as an ERP.