Move beyond theoretical training and tackle real operational challenges utilizing enterprise tools available at Lehigh. This four-part series provides a step-by-step framework for implementing and managing operational change. You will master Human-Centered Process Improvement to identify the root cause of inefficiencies, then apply Project Management foundations to define, plan, and formally charter your solution. The final module focuses on Execution and Leadership—ensuring you can successfully deliver your project using industry-standard tools for task management, reporting, team leadership (Jira/Trello), and proven communication strategies.
Registration required
- Module 1: Process Improvement Reimagined: Process & Empathy Mapping Insights
Date & Time: Monday, November 17, 9:00am-noon
Location: Fairchild-Martindale Library, Rm 625
This intensive, 3-hour seminar equips you with the complete toolkit for effective operational change. This workshop will utilize Miro (no experience needed). We'll start with the fundamentals to identify and target inefficiencies and bottlenecks in any process. Then, move beyond traditional mapping to truly understand the end-user's experience and the hidden frustrations driving poor performance.
- Module 2: Project Management Kickoff: Define Your Projects, Choose Your Method
Date & Time: Wednesday, November 19, 9:00am-noon
Location: Fairchild-Martindale Library, Rm 520
This module bridges your Module 1 insights with practical project execution. We cover the core of project lifecycles (Agile vs. Waterfall), introduce key tools like Confluence, and analyze real-world case studies. We will build on the shared understanding build in Module 1, expose common pain points, and officially identify projects for development in the following modules.
- Module 3: Project Initiation Charter, Scope, and Stakeholders: Launching Your Project with Clarity (3 Hours)
Date & Time: Monday, December 1, 9:00am-noon
Location: Fairchild-Martindale Library, Rm 625
We have identified the inefficiencies and are ready to build a solution. This intensive session is where your project officially takes flight! You'll master the art of defining a clear scope, setting SMART goals, and building the complete Project Charter using our Confluence templates. We’ll cover critical skills like stakeholder mapping (using Miro), developing effective communication plans, and identifying and mitigating risks before they derail your timeline. Walk away with a vetted, launch-ready plan for your initiative.
- Module 4: Project Setup & Execution: Mastering the Work Plan and Leading Your Team to Delivery
Date & Time: Wednesday, December 3, 9:00am-noon
Location: Fairchild-Martindale Library, Rm 625
You've planned it, now execute it. This intensive final module focuses on turning your charter into a functional project plan. You'll learn to break down objectives, set dependencies, and build a working timeline using Jira or Trello. We'll practice leading your team through effective communication, motivation, and conflict resolution. Finally, you'll master KPI tracking and status reporting, walking away with a fully populated project board and dashboard ready for launch.
These four sessions build on each other and the ideal sequence is to take all 4 together. However, we have paired them so that you can take Module(s) 1 & 2 independent from Module(s) 3 & 4.