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LTS Help Tickets - FootPrints

Service Audience: 

In order to better serve the campus community, LTS maintains a ticket tracking system to record information about each request for help and/or portion of time spent assisting clients. The system we currently use is a package called FootPrints from BMC. New work requests and problem reports are recorded in this system and it sends emails to all staff and clients associated with the work. The system is intended for use by LTS Staff, and clients usually interact with the system via email with some limitations, but the LTS Help Request Page page allows users to interact with the system more directly, to view and update tickets.