Learn how to create and submit a help ticket in Footprints 12.
Submitting a help ticket or directly contacting the Help Desk at 610-758-4357 / email@example.com is the fastest way to receive service. Please allow up to one business day for initial response.
FootPrints will open to the Submit a ticket tab where you can choose what type of ticket you would like to create: Incident or Request.
After choosing your ticket type, you will be presented with buttons that represent the categories of service LTS provides. Double-click on a category--use the names and descriptions of the categories to guide your choice. If you are unsure which category to pick, double-click on General Help.
Use the fields on the ticket form to provide contact information for you or the person the ticket is for, the details of the ticket, and any other fields that are required.
Once you have filled out the necessary fields, click the Submit button towards the top-left of the ticket form to submit the ticket to LTS.
After your ticket is submitted, you will receive an email confirmation from LTS with your ticket details. You can reply to this email anytime to update the ticket.
To learn how to view and update your tickets in Footprints, see these instructions: http://lts.lehigh.edu/services/stepwise-instructions/view-and-update-service-tickets-footprints
Library & Technology Services
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Bethlehem, PA 18015
Lehigh University provides a leading-edge library and technology environment that enables flexibility, innovation, and effectiveness in all areas of the academic enterprise, including learning and the student experience, research, administration, community-building and outreach.
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