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Lehigh Office 365 Guide

Request a New Password for a Lehigh Office 365 Account

The following instructions should be used when you have forgotten your Office 365 account password and need to request a new one. If you simply need to reset your current password, you can do so after logging into your 365 account, going to the top of the page, clicking Settings ZA102890282.PNG > Office 365 settings, then selecting the Password tab to change your current password.

IMPORTANT: Your Office 365 account password is NOT the same as your regular Lehigh password. Changing your Lehigh password will not affect your Office 365 account credentials.

Step Number: 
1
Action: 

Using your web browser (such as Chrome, Firefox, or Internet Explorer), go to the LTS Special Computing Accounts page. Read the policies then click the blue "Start Special Account Request Process" button. Enter your Lehigh credentials when prompted.

Screenshot: 
Account request
Step Number: 
2
Action: 

Check the radio button for "Create Office 365 Account/Resend temporary password". Then click the blue "Submit Account Request Now" button.

Screenshot: 
submit request
Step Number: 
3
Action: 

You will receive a confirmation that your request is being processed with instructions to check your email for a message from LTS containing a temporary password.

Screenshot: 
Confirmation
Step Number: 
4
Action: 

Look for an email in your inbox from security@lehigh.edu with the subject "Lehigh Office 365 password reset". It will contain your temporary 365 password along with instructions for accessing your new account.

Screenshot: 
365 Password Reset
Step Number: 
5
Action: 

In your web browser, navigate to https://login.microsoftonline.com/ where you will sign in with your full Lehigh email address and the temporary password you were given in the email.

Screenshot: 
Sign in
Step Number: 
6
Action: 

After logging in the first time, you will be required to immediately reset your password. For your security, this password should not be your regular Lehigh password. After setting your new password, the Office 365 password reset process is complete.

Screenshot: 
Change password

For additional help, please contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu