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Clear the IMAP path in Thunderbird

Services: 

The IMAP path setting in Thunderbird is an advanced option that tells the mail server where to look for mail folders in your account. The default, if no path is given, is to look at the top level. If the path is not blank, the server skips the top level and begins looking in the specified directory. This means that any top-level folders will get overlooked, and if the specified directory doesn't exist, no mail folders (except the Inbox) will be found at all. For the migration to the new mail server, it is very important that you see all of your mail folders, so you need to make sure that the IMAP path is empty (blank).

Note: This procedure only applies to users of legacy Lehigh email. It does not apply to Lehigh Gmail, and is not relevant for students or anyone else who is already using Lehigh Gmail. It is specific to the Mozilla Thunderbird email client. Other email client programs (such as Microsoft Outlook or Mac Mail) will have a similar setting, but the exact name and location of the option controlling this setting will be slightly different.

Step Number: 
1
Action: 

Launch Thunderbird and click on the Thunderbird Settings menu icon in the upper right corner (it looks like three parallel horizontal lines).

Screenshot: 
Screenshot of the Thunderbird Settings Menu icon
Step Number: 
2
Action: 

Click on the Options menu item, and then the Account Settings menu item in the submenu below that.

Note: If the old-style menu bar (File, Edit, View, etc.) is visible, clicking on the Account Settings menu item under the Tools menu will do the same thing.

Screenshot: 
Screenshot showing how to select Account Settings
Step Number: 
3
Action: 

In the Account Settings dialog window, select Server Settings.

Screenshot: 
Screenshot showing how to select Server Settings
Step Number: 
4
Action: 

While in this screen, make sure your port number is 993. If it is not, change it to 993.

Next -- in the Server Settings pane of the Account Settings dialog window, select Advanced.

Screenshot: 
Screenshot showing how to select Advanced Account Settings
Step Number: 
5
Action: 

In the Advanced Account Settings dialog window, make sure the IMAP server directory field is blank.

Screenshot: 
Screenshot showing IMAP path field
Step Number: 
6
Action: 

Click OK to close the Advanced Account Settings dialog window, and then click OK again to close the Account Settings dialog window and save the settings.

Audience: 

For additional help, please contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu