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Lehigh OneDrive (FAQ)

How much space do I have on my Lehigh OneDrive account?

All users have a 1TB quota for Lehigh OneDrive. There is currently a limit of 20,000 files and/or folders within an individual's OneDrive space.

Individual files stored in OneDrive for Business can be, at most, 10GB each.

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Can I restore deleted files from my Lehigh OneDrive account?

Deleted files in Lehigh OneDrive automatically go into your Recycle Bin where they remain for 90 days before being removed permanently. You can restore deleted files at any time by going into your Recycle Bin, under your Office 365 settings, and using the Restore option. See the step-by-step instructions on the process.

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I never receive an email notification when someone shares a file with me via Lehigh OneDrive -OR- When I share a file with with someone they never receive an email notification.

The “Work Email” field of your profile or the person you are sharing with has not been updated with your Lehigh email address. This is a necessary step in order to receive notifications of files shared with you by other users.

Instructions for updating this field can be found in the document: Required Office 365 Account Configuration.

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I created my Lehigh Office 365 account but am unable to access my OneDrive space from my computer and/or mobile device?

After your Lehigh Office 365 account is created it is necessary to login to the MS Office 365 site and access your Lehigh OneDrive space using the web interface. The first time you access OneDrive from the web interface your 25GB of space will be provisioned for you. If this first-login and provisioning is not done it will not be possible to use Lehigh OneDrive from a computer or mobile device.

Instruction for logging on and provisioning your Lehigh OneDrive space can be found in the document: Required Office 365 Account Configuration.

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For additional help, please contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu