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Computer Repair Services FAQ

Computer Repair Services (CRS) frequently asked questions:

Is hardware repair assistance available for non-recommended brand computers?

Repair assistance is very limited for non-recommended brand computers. CRS Technicians are not certified to work on these brands and are therefore unable to obtain parts from the manufacturer that might be needed for a repair.

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Do CRS technicians make on-site repair visits?

For personally-owned computers students and staff are expected to bring their computers to the CRS repair shop for any needed repairs. For Lehigh-owned computers staff are encouraged to bring their computers to the repair shop for the fastest turnaround. However, for situations where this is not possible an on-site visit to the staff members office location can be arranged.

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Can CRS technicians do upgrades on computers?

Yes, upgrades can be performed on most model computers. The upgrading of parts depends on several factors, including age and condition of the computer, and the availability of parts. Typical upgrades performed by CRS technicians include memory and hard drives.

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Will CRS technicians do a data backup or recovery from a failing hard drive?

Clients are expected to backup their own data prior to any work being done. Assistance with data backup or recovery is available from Student and Technology Services (for Students) or a full-time Computing Consultant (for staff).

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Why is it necessary for some computers to be shipped out for repair?

In some hardware repairs, it is necessary to ship the computer back to the manufacturers for repair. Most computer vendors stipulate that if 4 or more parts are required for a repair then the system must be sent in for repair. Also, if the computer has a "Depot Repair" warranty, the terms of the warranty require that it be sent out for repair. In all cases CRS technicians will make the necessary shipping arrangements.

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Does an AppleCare warranty cover accidental damage?

Yes, the AppleCare+ extended warranty does include two incidents of accidental damage repair. For repairs caused by accidental damage, there would be deductible fees, please refer to the Apple support site for details.

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Does CRS repair tablets or phones?

No, CRS technicians do not do any type of repair work on phones or tablets.

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For additional help, please contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu