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Gmail: Good to Know

Why is LTS migrating all accounts to Google Mail?

Security is the most important reason we are migrating to Google Mail. Google Mail provides enhanced spam/virus filtering, compromised account detection, and anti-phishing technologies that are far superior to our legacy email server. These security enhancements will reduce the university’s exposure to data breaches and provide better identity theft protection for individual faculty and staff members.

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How many other colleges and universities are using Google Mail exclusively?

How secure is Gmail?

Lehigh’s own evaluation concluded that Google products provide better security than Lehigh’s legacy email. That said, email is not an appropriate place to store sensitive data. See Lehigh University Services Guide for Data Storage, Processing, and Transmission for information on data storage and security.

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How private is Lehigh Gmail?

Google has a strict privacy policy for G Suite (formerly Google Apps for Education).

  • They do not share, monitor or use Lehigh’s data
  • All data is owned by the University, not Google
  • They only keep our data as long as Lehigh requires
  • Google doesn't sell G Suite for Education data to third parties

If you have additional questions, contact the LTS Help Desk or your computing consultant.

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How is Lehigh Google G Suite different from a consumer Google account?

  • Your mail and Drive storage is unlimited.
  • Lehigh’s email/phone directory (LDAP) is integrated into Gmail.
  • The LTS security team monitors Gmail for phishing messages.
  • Your Lehigh Gmail account retains your @lehigh.edu address and you continue to have single sign-on.
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How do I access Lehigh Gmail?

You can access Lehigh Gmail from lehigh.edu/google. Lehigh Gmail requires no configuration and can be used from any browser or device that connects to the internet. LTS supports the native web-based interface. Because the Google Chrome browser is designed for Gmail, it offers additional functionality and is recommended by LTS.

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Will I be able to use Gmail on my mobile device(s)?

Yes, Gmail can be configured for use on most devices that support email. Your computing consultant will perform the configuration as part of the Gmail migration.

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Does Google read my email or use the content for advertising?

From the Google For Education privacy page: “Like many email providers, we do scanning in Gmail to keep our customers secure and to improve their product experience. In Gmail for G Suite, this includes virus and spam protection, spell check, relevant search results and features like Priority Inbox and auto-detection of calendar events. Scanning to provide product features is done on all incoming emails and is 100% automated. We do NOT scan G Suite emails for advertising purposes.” More information on the privacy aspects of Google for Education G Suite tools is available at https://edu.google.com/trust/.

  • Google Mail (GMail) - Powerful email with unlimited storage.
  • Google Calendar - Meeting management that integrates directly with your email.
  • Google Docs - Create and collaborate on documents, spreadsheets, presentations and more.
  • Google Drive - Unlimited file storage you can access from anywhere.
  • Google Sites - Create websites quickly and easily for classes or departmental projects.
  • Google Groups - Communicate and collaborate with students and colleagues in small groups.

Faculty and staff should be aware that Consumer Apps are not covered by our educational agreement.

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What are the terms of our agreement with Google?

Can I use Mozilla Thunderbird, Mac Mail, or other email “client” software with Gmail?

No email client software such as Thunderbird, Mac Mail, etc. is supported for use with Gmail. Google Mail can be accessed from anywhere by going to http://www.lehigh.edu/google/. This is the only recommended and supported way of accessing your Lehigh Gmail.

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What about departmental or IN accounts?

Departmental accounts are associated with one administrator, a Lehigh staff person responsible for the account. As each employee is migrated computing consultants will assist them with migrating and configuring any departmental accounts that they maintain.

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What can I store on Lehigh Gmail and Drive?

Lehigh classifies data into types by level of confidentiality. See Lehigh University Services Guide for Data Storage, Processing, and Transmission for more information.

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Does Google give third parties access to my data?

Google does not share or reveal private user content such as email or personal information with third parties except as required by law (see the Google Transparency Report), on request by a user or system administrator, or to protect Google’s systems. These exceptions include requests by users that Google's support staff access their email messages in order to diagnose problems; when Google is required by law to do so; and when Google is compelled to disclose personal information because Google reasonably believes it's necessary in order to protect the rights, property or safety of Google, its users and the public.

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Who owns the data that Lehigh users put into G Suite?

Simply put, Google does not own users’ data. Google does not take a position on whether the data belongs to the institution signing up for Apps, or the individual user, but it knows it doesn't belong to Google. This means three key things:

  1. Google won't share your data with others except as noted in Google’s Privacy Policy
  2. Google will keep your data as long as you require Google to keep it
  3. (If Lehigh chooses to move to a different provider at some point in the future, Lehigh will work with Google to transfer your data from Google to that provider)
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For additional help, please contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu