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12 Essential LTS Services Every Student Should Know

At Lehigh students are provided with many technology-related services in which to complete their coursework. Below are 12 of the most important and most used services by our students. If you are a new student at Lehigh, knowing about, and becoming familiar with these services will be a great benefit to you when starting your courses. Each service is briefly explained and includes links to other LTS documentation that covers the service in more detail.

1) LTS Computing Account

LTS provides every student with a Lehigh Computer Account to access various secure resources. Each account consists of a 6-char username and password. This account provides access to various systems and services across campus, such as Portal, Banner, wireless access, Course Site, G Suite, email, public site computers and many others as well. Information about the Lehigh Computing Account can be found at: http://lts.lehigh.edu/services/lehigh-computing-account. Password changes and resets can be done on the LTS Account Services page at: http://www.lehigh.edu/account. Problems and questions regarding your account can be directed to incom@lehigh.edu

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2) Campus Network (wireless and wired)

Lehigh maintains a high-speed connection to the Internet that employs multiple links and offers bandwidth ranging from 80-160Gbps. LTS provides students with a campus-wide secure wireless network that is available in nearly all buildings and residence halls on campus. The Lehigh wireless network is secured and requires logging in with your username and password in order to connect to it. Connection instructions, as well as a list of which devices can and cannot connect to Lehigh wireless, can be found at: http://www.lehigh.edu/wireless In addition to the wireless network, students who live in on-campus residence halls have the option to connect to the network using a wired network connection. Each room has a network connection for each student and requires only a network cable and laptop equipped with a network port in order to use. A wired network connection can provide a better performing and faster experience (up to 1Gbps).Note the following: 

  • Wireless routers are prohibited in student rooms because of the interference they cause to Lehigh wireless.
  • Wireless printers are unable to connect to Lehigh’s secured wireless network. Students need to use a USB printer cable instead. Questions regarding Lehigh’s wireless and wired networks can be directed to wired@lehigh.edu
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3) Lehigh Email - Powered by Gmail

Each student is provided with a Lehigh email account (@lehigh.edu address) that is powered by Gmail. This Lehigh Gmail account has a feature set identical to what is offered with a consumer Gmail account. Lehigh Gmail has unlimited storage for email messages and superior SPAM filtering. A guide for using Lehigh Gmail as well as instructions on how to access it on phones/tablets can be found at: http://lts.lehigh.edu/services/email The Lehigh email account will remain active for as long as a student is at Lehigh. Upon graduation students are given the option to convert from a @lehigh.edu address to an @alum.lehigh.edu. Questions or problems relating to Lehigh Gmail can be directed to the Help Desk at Helpdesk@Lehigh.edu.

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4) Office Productivity Suites - Lehigh Office 365 and Google G Suite

Lehigh students are provided with two office productivity suites for use in doing their coursework, Lehigh Office 365 and Google G Suite. A Lehigh Office 365 account allows students to download and install the latest version of Microsoft Office on up to 5 computers and 5 mobile devices. Students also have access to the online versions of the Office applications as well as 1TB of OneDrive for Business cloud storage space. The Office software will remain active for as long as a student is at Lehigh. Information on creating a Lehigh Office 365 account and downloading and installing MS Office can be found at: http://www.lehigh.edu/office365. G Suite is another office productivity suite provided to students with a host of apps similar to those offered in MS Office. All apps and work are done via a web browser, and documents and files are stored in Google Drive. G Suite apps can be accessed and used from any computer with an Internet connection. All students have access to G Suite as soon as they are provisioned their email account. For information on how to access and use: http://www.lehigh.edu/google, see http://lts.lehigh.edu/services/google-apps

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5) Network/Cloud Storage

Lehigh students have several options for storing their course-related files and papers and are given a generous amount of cloud/network storage space.

  • Google Drive - This storage option comes with unlimited cloud storage space for each student. It is part of G Suite and is accessible from any computer with Internet access. Files stored in Google Drive can be shared with other users and synchronized down to a local PC. To get started with Google Drive go to: http://lts.lehigh.edu/services/stepwise-instructions/introduction-google...
  • OneDrive for Business - This storage option is part of the Office 365 suite and offers 1TB of cloud storage space to each student. Files stored in OneDrive are accessible from any computer with Internet access and can be accessed directly from within any MS Office app (Word, Excel, etc.). To get started with OneDrive you first must create a Lehigh Office 365 account (see #4). For information on effectively using OneDrive see: http://www.lehigh.edu/office365
  • H: Drive  - This is the common name for the 5GB of local network storage given to all students. Public site computers and LUapps are automatically configured to use the H: drive for storing files. The space is fast and convenient and is backed up daily by LTS. Students can, if they wish, install client software to access their H: Drive space on their own computers. To learn more about H: Drive see: http://lts.lehigh.edu/services/explanation/h-drive-or-lan-drive-facultys...
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6) Software

Students at Lehigh have access to a large number of software titles needed for coursework. - Lehigh Software (accessed at: http://software.lehigh.edu) The Lehigh Software page is the central repository for all software used at the University. After logging in you will be able to see which titles are installable on your own computer and will be presented with download links and install instructions. For those titles that aren’t installable on your computer you can see at which public site computers labs they are installed at. - Lehigh Imagine (accessed at: http://www.lehigh.edu/imagine) Imagine is a service that Microsoft makes available to all Lehigh students to provide them with Microsoft software applications free-of-charge in order to do their coursework. There are nearly two hundred titles available including all version of MS Windows and Visual Studio Pro. In order to access Lehigh Imagine you first must create an account. New students become eligible for Imagine on the first day of classes.

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7) LehighU Live App (Android/IOS)

“LehighU Live” is the official app developed by Lehigh University to provide essential, up-to-date information about what’s happening on campus. The app is available for both IOS and Android devices. Some of the main features of the app are:

  • Look up people, places and events on campus
  • Reserve equipment at the fitness center
  • See where buses currently are on a map as well as their estimated arrival at each bus stop
  • Check your GoldPlus balance, access MyAdvisor and MyGryphon
  • View options for on-campus dining including locations and menus.
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8) Public Site Computer Labs

LTS maintains many public site computer labs in various buildings across campus. Most computer labs provide access to PCs or Macs, printers, and areas for collaborative work and study. Some departmental computer labs are reserved for use by students and may have access to specialized software Computer Labs and Classroom Technology (http://lts.lehigh.edu/services/computer-labs-computing-sites) Location and Hours of Computer Labs (http://lts.lehigh.edu/services/explanation/hours-lts-computing-sites-and...).  Current usage of the labs.

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9) Technology Assistance (STARS, Helpdesk, CRS)

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10) Printing at Lehigh

LTS provides and supports printers for student use at various public site labs and classrooms. Usage of these printers is charged on a cost per page basis. Each student is given a Papercut account which tracks charges and usage. At the start of the Fall semester every Papercut account is given a generous allotment that will typically cover the printing needs for the entire school year. Individuals who exceed this allotment can purchase additional pages whenever needed. Information on Papercut and how to use LTS printers can be found at: http://lts.lehigh.edu/services/printing

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11) Coursework Tools: Virtual Software and Course Site

Students are provided with many tools in which to complete their coursework, two of the most used and most important are the Virtual Software and Course Site.

  • Virtual Software Virtual software systems, also known as 'application virtualization' technologies, allow users to run numerous programs that aren’t installed on their devices by installing a single piece of client software, and using it to connect to a central server on which the programs actually run. This enables Android, iOS or Mac users to easily access software that is only written for Windows, for example. Information on how to configure and use the Virtual "on-demand" software can be found at: https://lts.lehigh.edu/services/virtual-software-luapps
  • Course Site At Lehigh, Course Site (Moodle) is a Web-based learning management application, that is designed to support teaching and learning. Many professors use Course Site to deliver course work online. These interactions include distribution of course content, collaborating with classmates on projects, quizzes and assessments, assignment submissions, media streaming, etc.. Course Site can be accessed via Connect Lehigh (connect.lehigh.edu), directly via the URL coursesite.lehigh.edu, and via the Lehigh Portal.
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12) Lehigh VPN

The Lehigh VPN service provides a secure connection between your computer/device and the Lehigh network. When a VPN connection is made between a computer and the Lehigh VPN server, that computer essentially functions as if it were actually on-campus. Many LTS applications and services require that the computer be connected to the campus network in order to use, two examples would be the Virtual Public Site and the Library databases. Using the Lehigh VPN allows those who are away, or live off-campus, to be able to access those services. Information about the Lehigh VPN and how to install and use it on your computer can be found at: https://lts.lehigh.edu/services/vpn

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For additional help, please contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu