LONG DISTANCE SERVICE
Lehigh University uses an on-campus system to handle the billing of long-distance calls for the entire campus. Individuals may sign up for long distance service at any time during the year by calling, at X.85300, sending e-mail to firstname.lastname@example.org or stopping by the Office of Telecommunications in EWFM-Computing Center 8B, Room 196. The office is open Monday-Friday 8:15am-12noon & 1:00pm-4:45pm. Your PSC will be the same code from year to year. There is no need to apply for a new code every year.
Calls to any location within the United States (including Alaska and Hawaii) are 9.5 cents per minute. Bahamas, Bermuda, Puerto Rico, Tobago and the Virgin Islands are billed as domestic calls from Lehigh at the rate of 10 cents per minute. Calls to Mexico are billed at the rate of 18-19 cents per minute. Calls to Canada are 18 cents per minute. "Local long distance" calls in Southeastern Pennsylvania (specifically to area codes 610, 484, 835, 215, 267, and 445) are just 5 cents per minute. Directory Assisted calls are billed at a flat rate of $1.99. These rates are effective 24 hours a day, 7 days a week.
International rate information is also available on our International Long Distance Rates web page or by calling Telecommunications at X.85300.
YOUR PERSONAL SECURITY CODE (PSC)
Your PSC is nine digits long and randomly assigned to guard against fraud. Using your PSC helps guarantee that you are billed only for your long-distance calls. For your own protection, never share your code with roommates or friends. To protect you even further, Lehigh analyzes calling traffic regularly to identify potential fraud situations.
By using the PSC assigned to you, you assume full responsibility for charges incurred. You will be held responsible for all calls made with your PSC - so if your PSC card is lost or stolen, or you suspect someone is illicitly using your PSC, you should immediately Telecommunications at x85300. Your PSC will be deactivated and a free replacement provided to you.
BILLING, CREDIT LIMIT & PAYMENT
Individual itemized statements will be sent each month via e-mail.
The itemized statement serves as supporting documentation for the line item labeled "Telephone Charges" on your monthly Bursar bill. When a payment is made for your "telephone charges," the credit will be applied to your total Bursar account and not necessarily credited to telephone charges specifically. Please call Telecommunications, at x85300, with inquiries regarding any telephone charges; however, questions regarding payment of your charges should be directed to the Bursar's Office at x83160.
For your protection, students at Lehigh University have a $250 credit limit, per billing period. This credit limit can be lowered at the request of a student, parent/guardian or by the Bursar's Office. It may also be increased; however, you will need to provide a security deposit equal to the amount of credit over $250 that you desire. The minimum credit limit increase is $10. This deposit is held by the Bursar's Office and will only be refunded when you graduate, move off-campus or leave the University. If you reach the $250, or the amount greater or lesser than, credit limit, your PSC will be disconnected. If you wish to have your service restored, you will need to make a payment to the Bursar's Office. They will contact us and we will restore your service.
PLEASE NOTE: If a credit limit is decreased at the request of a parent/guardian or by the Bursar's Office, ONLY the individual(s) requesting the decrease may request to increase or restore the credit limit to $250.
Telecommunications must be informed, by parent/guardian or the Bursar's Office, that you may make adjustments to your credit limit.
DISCONNECTION OF SERVICE
Your long-distance service is subject to disconnection for:
- Non-payment of Bursar bill. The Bursar will inform us when your account is delinquent and all University Services, including long distance, will be discontinued.
- Exceeding credit limit.
- Fraud, including but not limited to unauthorized use of a Personal Security Code or credit card to make long-distance calls. Fraud is a criminal offense under federal and state laws and may be punishable as a felony.
- Harassment. At Lehigh, harassment is defined as the use of threatening or obscene words or actions that are likely to, or do in fact, cause emotional distress. Harassment via the telephone or voice mail systems will result in the disconnection of your PSC and voice mail; the abuser will be refused future service and will be subject to legal and University disciplinary action.
- False billing adjustment claims. If you report calls as incorrectly billed, Telecommunications Services will investigate (primarily to ensure that no one else is attempting fraudulent use of your PSC). If investigation reveals that you did in fact make the call(s) and knowingly made a false claim for billing adjustment, your service will be disconnected and you will be subject to University disciplinary action.
- At the request of parent/guardian.
PLEASE NOTE: If your long-distance service is discontinued at the request of a parent/guardian or by the Bursar's Office, ONLY the individual(s) requesting the disconnection can request that the service be reconnected. Telecommunications must be informed, by parent/guardian or the Bursar's Office, that service be reconnected at your request.