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Google mail offers excellent SPAM detection. SPAM is automatically sent to a SPAM label. Here are a few tips for managing SPAM.

  • To alert Google to SPAM that has not been detected, select the message (put a check in the checkbox to the left of the message) and click on the SPAM icon spam icon.jpg.
  • If you find that certain types of messages are going to SPAM that are not SPAM, you can whitelist these messages if you can identify a consistent characteristic of the messages. For example, if mail from is going to SPAM, you can create a filter for messages from the sender In the filter, select the option Never send to SPAM. This creates a whitelist for your messages.
  • If you want to know why a message was tagged as SPAM, click on the yellow bar that appears near the top of the message. You will see a (fairly general) description of why the message was tagged as SPAM.
  • SPAM is deleted every 30 days on a rolling basis.

For additional help, please contact the LTS Help Desk at 610-758-4357 or

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