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Reporting Problems With Your Telephone (for Students)

Services: 

Please be sure you have worked through the associated step(s) on the diagnosis checklist before reporting your phone line/jack to the trouble reporting line. Lehigh will only provide support for problems with your telephone line or jack. Please be aware that you will be charged a service fee if a technician is dispatched to your room and discovers that the phone line is working fine .

Telecommunications maintains a 24 hour trouble reporting line. Please report repair calls by dialing T-L-I-N-E (X.85463). Your call will be answered by a voice mailbox that will prompt you for the following information:

Your name
Building
Room number
Telephone number (To verify your telephone number, from your personal telephone, follow the instructions for getting dial tone by consulting the manufacturer's instruction booklet that came with your phone; then press # * 1 1 3; the system will announce your 5 digit- (4XXXX) telephone number)
Description of the problem

Trouble reports must include this information so we can most quickly and efficiently address your problem. The TLINE mailbox is checked hourly between 8 AM and midnight (and sometimes more often) so your trouble report will be received and logged within a few minutes of your call.

NOTE: There are no charges for repair calls that are due to normal wear and tear to your telephone jack or a problem with your telephone line. However, vandalized telephone lines/jacks will be charged directly to students through Residential Services.

Audience: 

For additional help, please contact Telecommunications at 610-758-5300 or intel@lehigh.edu