Please be sure you have worked through the associated step(s) on the diagnosis checklist before reporting your phone line/jack to the trouble reporting line. Lehigh will only provide support for problems with your telephone line or jack. Please be aware that you will be charged a service fee if a technician is dispatched to your room and discovers that the phone line is working fine .
Telecommunications maintains a 24 hour trouble reporting line. Please report repair calls by dialing T-L-I-N-E (X.85463). Your call will be answered by a voice mailbox that will prompt you for the following information:
Telephone number (To verify your telephone number, from your personal telephone, follow the instructions for getting dial tone by consulting the manufacturer's instruction booklet that came with your phone; then press # * 1 1 3; the system will announce your 5 digit- (4XXXX) telephone number)
Description of the problem
Trouble reports must include this information so we can most quickly and efficiently address your problem. The TLINE mailbox is checked hourly between 8 AM and midnight (and sometimes more often) so your trouble report will be received and logged within a few minutes of your call.
NOTE: There are no charges for repair calls that are due to normal wear and tear to your telephone jack or a problem with your telephone line. However, vandalized telephone lines/jacks will be charged directly to students through Residential Services.