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If you are experiencing problems with your LAN connection and you are unsure whether the problem is your LAN jack or your computer, please contact your Desktop Computing Consultant first. Please go to the LTS Staff Directory for a listing of our Client Services Desktop Consultants. If your consultant determines that the problem is a bad LAN jack or network connection, they can submit a trouble ticket for you.

If you moved your computer to another active LAN jack and were successful in accessing the LAN, then it may be a problem with the LAN jack and NOT your computer equipment. If this is the case, please contact the LTS Help Desk at (X.84357) or send email to and request that a trouble ticket be opened to have the connection repaired.

PLEASE NOTE: When contacting the Help Desk, please provide the building, room, jack ID, name and phone number of the person(s) experiencing a problem.


For additional help, please contact the LTS Help Desk at 610-758-4357 or