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The process of migrating from a Lehigh Gmail account to a personal Gmail account after graduation is usually simple and fast. However, some users have had difficulty getting the migration tool to accept the password for their personal Gmail account OR the Google passphrase for their Lehigh Gmail account. These cases have been resolved by checking on a couple options in Google.

First make sure to allow less secure apps to access your Google Account. To do this, log into either your personal Gmail account or Lehigh Gmail account (depending on which account password the migration tool will not accept), then go to
Click the link for "Connected Apps & Sites" as pictured.

Look for the toggle switch to "Allow less secure apps" and make sure its status is ON, as pictured.

Once you have confirmed that less secure apps are enabled, close that window and return to your Gmail window. In the upper right corner, click on the Gear icon, then go to Settings.

In the Settings window, go to the heading for "Forwarding and POP/IMAP." Make sure that IMAP access is enabled, as pictured.

If you have confirmed these settings and are still unable to get the LEM tool to recognize your Gmail password, please contact the Help Desk for further assistance.

For additional help, please contact the LTS Help Desk at 610-758-4357 or