Help Desk Student Consultants assist library and computing users in solving problems and finding information. They work at service desks in LTS facilities and answer phone and in-person questions about a wide range of topics related to computing, technology, library collections, and other Lehigh services.
Library & Technology Services (LTS), Help Desk Student Consultant
Wage (limited) and Work Study (preferred)
$9.00/hour starting pay / Level III Work Study
Student Consultants assist library and computing users in solving problems and finding information. They work at service desks at LTS facilities and answer phone and in-person questions about technology (computing hardware/software and telecommunications); searching library databases and the Internet; and use of the Library resources. While training in library and computing skills is provided, strong communication, customer service, and technology skills are preferred. Students in all majors are welcome to apply.
Duties include, but are not limited to
Successful applicants should plan to attend training prior to being scheduled as well as mandatory meetings or training sessions throughout the semester. This position also requires a good deal of self-training so you must be ready and willing to learn on your own.
If you are interested in working at the Help Desk as a Student Consultant, you can apply via Lehigh's career management platform, Handshake: https://lehigh.joinhandshake.com/login. After logging in, search for "Help Desk Student Consultant". There will be two positions posted: one for work study and one for wage.
Library & Technology Services
8A East Packer Ave,
Bethlehem, PA 18015
Lehigh University provides a leading-edge library and technology environment that enables flexibility, innovation, and effectiveness in all areas of the academic enterprise, including learning and the student experience, research, administration, community-building and outreach.
27 Memorial Drive West, Bethlehem, PA 18015