The following checklists will guide you in determining the cause of your phone line problem. Please find the description of your problem. Then work through each associated step in order, completing as many steps as required to solve your problem.
Lehigh will only provide support for problems with your telephone line or jack. Please DO NOT call Residential Services or TLINE to report equipment problems with your personal telephone. Be aware that you will be charged a service fee if a technician is dispatched to your room and discovers that the phone line is working fine.
NOTE: There are no charges for repair calls that are due to normal wear and tear to your telephone jack or a problem with your telephone line. However, vandalized telephone lines/jacks will be charged directly to students through Residential Services.
If the phone is still dead, please call TLINE (X.85463) and report that your phone line is dead.
Static on the line
If you still hear static, please call TLINE (X.85463) and report that your phone line is staticky.
Can’t hear/Can’t be heard
If you still cannot hear/cannot be heard, please call TLINE (X.85463) and report that you cannot hear/be heard.
If the phone still does not ring, please call TLINE (X.85463) and report that your line is not ringing.
Can’t make calls
Fast busy signals
Telephone jack is detached from wall
Please consult the manufacturer's instruction booklet that came with your phone to resolve any problems not listed here.
Library & Technology Services
8A East Packer Ave,
Bethlehem, PA 18015
Lehigh University provides a leading-edge library and technology environment that enables flexibility, innovation, and effectiveness in all areas of the academic enterprise, including learning and the student experience, research, administration, community-building and outreach.
27 Memorial Drive West, Bethlehem, PA 18015