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Diagnosing Problems with Student Telephone Lines

Services: 

The following checklists will guide you in determining the cause of your phone line problem. Please find the description of your problem. Then work through each associated step in order, completing as many steps as required to solve your problem.

Lehigh will only provide support for problems with your telephone line or jack. Please DO NOT call Residential Services or TLINE to report equipment problems with your personal telephone. Be aware that you will be charged a service fee if a technician is dispatched to your room and discovers that the phone line is working fine.

NOTE: There are no charges for repair calls that are due to normal wear and tear to your telephone jack or a problem with your telephone line. However, vandalized telephone lines/jacks will be charged directly to students through Residential Services.

Phone dead

  1. Disconnect and reconnect the line cord that runs between your phone and the jack on the wall.
  2. Make sure your line cord is plugged into the correct jack! Phone jacks in student bedrooms are all labeled A1. Jacks labeled A2, A3 etc, are almost always LAN connections, and a phone plugged into a LAN connection will not work!)
  3. Make sure there’s not a problem with your personal phone by consulting the manufacturer's instruction booklet that came with your phone.

If the phone is still dead, please call TLINE (X.85463) and report that your phone line is dead.

Static on the line

  1. Disconnect and reconnect the line cord that runs between your phone and the jack on the wall.
  2. Make sure there’s not a problem with your personal phone by consulting the manufacturer's instruction booklet that came with your phone.

If you still hear static, please call TLINE (X.85463) and report that your phone line is staticky.

Can’t hear/Can’t be heard

  1. If you can’t hear your caller, try adjusting the volume controls on your phone by consulting the manufacturer's instruction booklet that came with your phone.
  2. Make sure there’s not a problem with your personal phone by consulting the manufacturer's instruction booklet that came with your phone.

If you still cannot hear/cannot be heard, please call TLINE (X.85463) and report that you cannot hear/be heard.

No ring

  1. Try setting/adjusting the ringer settings on your phone by consulting the manufacturer's instruction booklet that came with your phone.
  2. Make sure there’s not a problem with your personal phone by consulting the manufacturer's instruction booklet that came with your phone.

If the phone still does not ring, please call TLINE (X.85463) and report that your line is not ringing.

Can’t make calls

  1. Check the instructions to make sure you’re dialing your call properly. Dialing instructions are also located on the first page of your campus Telephone and E-mail Directory, under General Information.
  2. If you’re still having problems making a long distance call, contact Telecommunications at X.85300 or e-mail intel@lehigh.edu to make sure your Personal Security Code is working properly.

Fast busy signals

  1. Contact Telecommunications at X.85300 to make sure your Personal Security Code (for long-distance calls only) is working properly.
  2. Try your call again after waiting a few minutes. If the call is not going through please call Telecommunications at X.85300 to report the problem. Most often, these types of problems are occurring after your call leaves the University; the most we can do is try reporting it to the appropriate telephone company.

Telephone jack is detached from wall

  1. Call TLINE (X.85463) and report that your phone jack needs repair.

Other problems

Please consult the manufacturer's instruction booklet that came with your phone to resolve any problems not listed here.

Audience: 

For additional help, please contact Telecommunications at 610-758-5300 or intel@lehigh.edu