User menu

Menu

Main menu

Consultant Support Specialties & Software Support Levels

Communications | Education | Internet Browsers and E-mail Clients | Library | Mathematical/Scientific/Analytical | Statistical | Office Productivity | Programming Languages | System/Utility | Web/Publishing



 

Please note that only supported software is listed here. If the software is not listed, no support is available for that title. For an explanation of the support levels (Full and Limited) or to view the University software support policy refer to Software Policy.

 


Communications
Software
Support Level
Consultant
Phone #
E-mail

Android phones and devices

Full

Naazer Ashraf

Dario Varga

Grant Hittinger

Tim Palumbo

8-4093

8-3617

8-5039

8-3002

naa3

dav208

gah6

tip204

iPhones and iOS devices

Full

Contact your Computing Consultant

VPN

Full

Contact your Computing Consultant

Help Desk

 

8-HELP (8-4357)

 

Google Calendar

Full

Contact your Computing Consultant

 


 

Education
Software
Support Level
Consultant
Phone #
E-mail

Course Site (Moodle)

Full

Bobby Siegfried

Steve Sakasitz

Peggy Kane

Ilena Key

Jason Slipp

Judd Hark

Holly Zakos

8-4103

8-6144

8-6952

8-5045

8-5343

8-3984

8-2896

rrs207

sws4

make

ilk204

jqs7

wjh204

hmz200

Panopto (lecture capture)

Full

Bobby Siegfried

Steve Sakasitz

Peggy Kane

Ilena Key

Jason Slipp

Judd Hark

Holly Zakos

8-4103

8-6144

8-6952

8-5045

8-5343

8-3984

8-2896

rrs207

sws4

make

ilk204

jqs7

wjh204

hmz200

Zoom (web conferencing)

Full

Bobby Siegfried

Steve Sakasitz

Peggy Kane

Ilena Key

Jason Slipp

Judd Hark

Holly Zakos

8-4103

8-6144

8-6952

8-5045

8-5343

8-3984

8-2896

rrs207

sws4

make

ilk204

jqs7

wjh204

hmz200

 


 

Internet Browsers and E-mail Clients
Software
Support Level
Consultant
Phone #
E-mail
Internet Browsers

Firefox - latest stable release(Windows or Macintosh)

Full

Contact your Computing Consultant

Google Chrome

Full

Contact your Computing Consultant

Microsoft Internet Explorer 11 or higher (Windows)

Full

Contact your Computing Consultant

Safari(Macintosh)

Full

Contact your Computing Consultant

E-mail Clients

 

Lehigh Gmail

Full

Contact your Computing Consultant

Mac Mail 1.3 or higher (Macintosh)

Limited

Bill Bettermann

8-4619

wab3

Thunderbird - latest stable release(Windows or Macintosh)

Limited

Contact your Computing Consultant

 


 

Library
Software
Support Level
Consultant
Phone #
E-mail

RefWorks

Full

Contact your Librarian

 


 

Mathematical/Scientific/Analytical
Software
Support Level
Consultant
Phone #
E-mail

Abaqus

 

Limited

 

Peter Bryan

 

8-5460

 

pb02

 

Amos

 

Limited

 

Denise Campion

 

8-3985

 

dec308

 

Ansys

 

Limited

 

Naazer Ashraf

 

8-4093

 

naa3

 

ArcGIS

Limited

Scott Rutzmoser

Bill Bettermann

8-2944

8-4619

scr211

wab3

Arena

 

Limited

 

Naazer Ashraf

 

8-4093

 

naa3

 

Abaqus

 

Limited

 

Peter Bryan

 

8-5460

 

pb02

 

Aspen

 

Limited

 

Brad Price

 

8-4615

 

dbp0

 

AutoCAD/Desk

 

Limited

 

Naazer Ashraf

 

8-4093

 

naa3

 

Bentley HEC-HMS/RAM

 

Limited

 

Peter Bryan

 

8-5460

 

pb02

 

Cadence

 

Limited

 

David Morrisette

 

8-3218

 

dpm3

 

CES EduPack

 

Limited

 

Brad Price

 

8-4615

 

dbp3

 

ChemOffice Pro

 

Limited

 

Dan Brashler

 

8-3218

 

dab406

 

COMSOL

Limited

Naazer Ashraf

8-4093

dab406

 

ENVI

 

Limited

 

Bill Bettermann

 

8-4619

 

wab3

 

ESI Groundwater Vistas

 

Limited

 

Bill Bettermann

 

8-4619

 

wab3

 

E-Tabs

 

Limited

 

Peter Bryan

 

8-5460

 

pb02

 

Gaussian

Limited

Dan Brashler

8-3218

dab406

 

Igor Pro

Limited

Dan Brashler

8-3218

dab406

 

Labview

Limited

Naazer Ashraf

8-3218

naa3

 

Maple

Limited

David Morrisette

8-3218

dpm3

 

MessageHistory64

Limited

Dan Brashler

8-3218

dab406

 

Mathcad

Limited

David Morissette

8-3218

dpm3

 

Mathematica

Limited

Naazer Ashraf

Alex Pacheco

8-4093

8-6735

Naazer

alp514

Matlab

Limited

Naazer Ashraf

Alex Pacheco

8-4093

8-6735

Naazer

alp514

 


 

Statistical
Software
Support Level
Consultant
Phone #
E-mail

Minitab

Limited

Doug Reese

8-5152

dsr1

Qualtrics

Full

Judd Hark

8-3984

wjh204

SAS

Full

Doug Reese

8-5152

dsr1

SPSS

Full

Cristina Koorie

8-3617

cak416

STATA

Full

Mark Scott

8-3053

mas815

 


 

Office Productivity
Software
Support Level
Consultant
Phone #
E-mail

Google Apps

Full

Bill Bettermann

8-4619

wab3

Microsoft Access

Full

Debbie Feldman

8-4751

df04

Microsoft Excel

Full

Bill Bettermann

8-4619

wab3

Microsoft Office 365

Full

Bill Bettermann

 

Bruce Eisenhard

 

8-4619

8-4054

wab3

bae2

Microsoft PowerPoint

Full

Grant Hittinger

8-5039

gah6

Microsoft Word

Full

Denise Campion

8-3985

dec308

Scientific Workplace

Limited

David Morrisette

8-3218

dpm3

TeX/LaTeX

Limited

David Morissette

8-3218

dpm3

 


 

Programming Languages
Software
Support Level
Consultant
Phone #
E-mail

C

Limited

Alex Pacheco

Doug Reese

x8-6735

x8-5152

alp514

dsr1

C++

Limited

Alex Pacheco

Doug Reese

x8-6735

x8-5152

alp514

dsr1

Fortran

Full

Alex Pacheco

Doug Reese

x8-6735

x8-5152

alp514

dsr1

Java

Limited

Doug Reese

8-5152

dsr1

Perl

Limited

Doug Reese

8-5152

dsr1

Perl/Tk

Limited

LTS Help Desk

8-HELP (8-4357)

 

Powershell

Limited

Tim Palumbo

8-5152

tip204

TCL

Limited

LTS Help Desk

8-HELP (8-4357)

 

TCL/Tk

Limited

LTS Help Desk

8-HELP (8-4357)

 

 


 

Security/Backup/Storage
Software
Support Level
Consultant
Phone #
E-mail

All General Virus/Malware Questions

Full

Contact your Computing Consultant

Avast Anti-Virus

Full

Contact your Computing Consultant

BitLocker Encryption

Full

Steve Lewis

8-4750

sgl3

Crashplan Backup

Full

Contact your Computing Consultant

Microsoft OneDrive

Full

Bill Bettermann

8-4619

wab3

Google Drive

Full

Bill Bettermann

8-4619

wab3

 


 

System/Utility
Software
Support Level
Consultant
Phone #
E-mail

Disability Hardware & Software

Limited

Stacey Kimmel-Smith

8-4768

sek2

Linux

Limited

Steve Anthony

Dan Brashler

David Morissette

8-4805

8-3992

8-3218

hpc

dab406

dpm3

MacOS

Full

Contact your Computing Consultant

Unix

Limited

Steve Anthony

Dan Brashler

David Morissette

8-4805

8-3992

8-3218

hpc

dab406

dpm3

Windows 7

Full

Contact your Computing Consultant

Windows 10

Full

Contact your Computing Consultant

Chrome OS

Full

Judd Hark

8-3984

wjh204

 


 

Web/Publishing
Software
Support Level
Consultant
Phone #
E-mail

Adobe Audition (audio)

Full

Bobby Siegfried

8-4103

rrs207

Adobe Creative Cloud

Limited

Contact your Computing Consultant

Adobe Media Encounter (video compression)

Full

Bobby Siegfried

8-4103

rrs207

Adobe Photoshop (graphics)

Full

Bobby Siegfried

8-4103

rrs207

Adobe Premiere (video)

Full

Bobby Siegfried

8-4103

rrs207

Confluence Wiki

Limited

Colin Foley

Scott Rutzmoser

8-3072

8-2944

caf209

scr211

Digital (graphic, web, video) design

Limited

Contact your Computing Consultant

Drupal

Limited

Colin Foley

Scott Rutzmoser

8-3072

8-2944

caf209

scr211

PHP

Limited

Steve Anthony

8-4805

hpc

 

Audience: 

For additional help, please contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu