Cisco Unity Voice Mail Guide
Setting up voice mail
You will be provided with a temporary PIN to set up your mailbox for the first time.
Accessing voice mail
Please note that operations on Unity use different number keys/sequences than our former voice mail system. Please review Cisco's detailed shortcut guide.
You can record up to six personal greetings. You can turn on as many greetings as you want, and you can specify how long you want the greetings to stay on. All greetings can be recorded and updated by pressing 4-1 at the main menu.
Permanently Deleting Messages
Cisco Unity Communications saves your deleted messages; you can play, restore, or permanently delete them. It works just like the recycle bin on a Windows PC. Your mailbox has a quota, and managing it means both deleting new voice mail messages AND permanently emptying them from your mailbox from time to time.
Receiving Messages via Email
By default, Unity messages will be sent to your phone and your email account. You will need to delete messages from both locations - your phone and your email. If you prefer to receive messages in only one location, either phone or email, please contact the Help Desk.
Directly accessing someone else's mailbox
From your Cisco phone, dial *8xxxx, where 8xxxx is the mailbox number you want to reach. This will take you directly to the mailbox without having to ring the extension.
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