The Computer Repair Services (CRS) team provides vendor-certified repair and upgrade services (both in- and out-of-warranty) to faculty, staff and students for business-class units from Apple, Dell, and Lenovo.
A request for service can be submitted either online or by calling the LTS HelpDesk (610-758-4357). For all requests, a Computing Consultant (for faculty and staff) or STARS Consultant (for students) will be assigned to the call first to go over the request and verify that hardware repair or upgrade is required, and / or to assist the user with any data backups or software configuration changes required as a result. Walk-up service is available for students at the STARS Desk.
Most work is done at the CRS shop located at EWFM 171, which is open from 8 a.m. to 5 p.m. It’s recommended that users call the shop phone (610-758-4782) before stopping in.
CRS employs a limited number of technicians, and at times the number of jobs is large, and a backlog occurs. Priority is given to critical University-owned systems, and staff computers. The shop does not stock parts, but orders all needed parts via next-day delivery. Most in-warranty repairs are handled in 1-3 days.
A limited number of laptops (Windows/Mac) are available to loan to individuals whose computers are in for repair. There is no cost for using these loaner laptops.
Library & Technology Services
8A East Packer Ave,
Bethlehem, PA 18015
Lehigh University provides a leading-edge library and technology environment that enables flexibility, innovation, and effectiveness in all areas of the academic enterprise, including learning and the student experience, research, administration, community-building and outreach.
27 Memorial Drive West, Bethlehem, PA 18015