In order to better serve the campus community, Library and Technology Services maintains a ticket tracking system to record information about each request for help and/or portion of time spent assisting clients. New help requests and problem reports are recorded in the system and emails are sent directly to staff best suited to assist with the issue as well as to the client, keeping them updated about progress and solutions. The system is intended for use by LTS Staff, and clients typically interact with the system via email. The LTS Help Request Page page allows staff to interact with the system more directly via viewing and updating tickets.
Library & Technology Services
8A East Packer Ave,
Bethlehem, PA 18015
Lehigh University provides a leading-edge library and technology environment that enables flexibility, innovation, and effectiveness in all areas of the academic enterprise, including learning and the student experience, research, administration, community-building and outreach.
27 Memorial Drive West, Bethlehem, PA 18015