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LTS Help Tickets

Service Audience: 

In order to better serve the campus community, Library and Technology Services maintains a ticket tracking system to record information about each request for help and/or portion of time spent assisting clients. New help requests and problem reports are recorded in the system and emails are sent directly to staff best suited to assist with the issue as well as to the client, keeping them updated about progress and solutions. The system is intended for use by LTS Staff, and clients typically interact with the system via email. The LTS Help Request Page page allows staff to interact with the system more directly via viewing and updating tickets.