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LTS (Library and Technology Services) takes customer service very seriously, and works to track each request received in an issue tracking system called Jira Service Desk. However they're communicating with you, LTS personnel will be using Jira to record your needs and their actions.

In addition to the emails that it sends out with any information added to the ticket, Jira Service Desk (accessible both directly, and from provides you with an easy-to-use web portal that lets you request help, track your requests, and see all your past and current requests.

The system is also fully integrated with the LTS Knowledge Base in order to provide explanations and how-to documents on hundreds of topics specific to Lehigh and our information systems to enable users to handle as many of their own needs as possible.

Service Audience: