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Computer Repair

Service Audience: 

The Computer Repair Services (CRS) team provides in-warranty and out-of-warranty computer repair and upgrade services for faculty, staff and students. The Computer Repair technicians are certified to repair business-class units from Apple, Dell, and Lenovo.

Computer Hardware Repair Requests

Staff members who are in need of a hardware repair should contact their departmental Computing Consultant or the Helpdesk to have the request submitted. Students in need of a hardware repair should contact Student Technology and Repair Services or the LTS Helpdesk. Repair work is typically done in the order that computers are received at the shop. Priority is given to critical University computers and Lehigh-owned staff computers. The time it takes to repair can vary depending on the nature of the problem and what parts are needed. Most in warranty systems can be repaired within 1-3 days.

Computer Repair Services Shop

The majority of hardware repair work is done at the Computer Repair Services shop, located in room 171 of the Computing Center. The repair shop is open Monday thru Friday from 8AM to 5PM. While the office is open for the majority of these hours there could be times that it is unstaffed. It is recommended that clients call the shop (610-758-4614) before stopping in.

Labor and Parts Charges

For repair work done on computers with a valid warranty there is no charge for parts or labor. For out-of-warranty systems there would be charges for parts and labor. Labor rates are $55/hr and $30/half hr. Most computer repairs are completed within a 1/2hr to 1hr. For out-of-warranty computers, CRS can do an evaluation and diagnostic on the system to determine the exact problem and to provide an estimate of how much it will cost (parts/labor) to repair. The fee for this Diagnostic is $30+tax. If a user decides to go ahead with the repair the diagnostic fee is waived and they are only charged the estimated price. If the user declines to go ahead with the repair then they are only charged the $30 Diagnostic fee. All charges for Lehigh-owned equipment will be billed to a department account number. For student-owned equipment, charges can be paid for through the Bursar Office (during the fall and spring semesters) or via personal check/money order. CRS is unable to accept credit card or cash payments. Parts and labor charges are subject to Pennsylvania sales tax. LTS warranty on any labor performed is 30 days. For any parts used in an out-of-warranty repair or upgrade the length of time the part is warrantied varies depending on the vendor and the part ordered. Out-of-warranty parts obtained from the vendor typically come with a 90-day warranty.

Loaner Laptops

CRS has a limited number of laptops (Windows/Mac) available to loan to individuals whose computers are in for repair. There is no cost for these loaner laptops.