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The guidance on this page is designed to provide the Lehigh community with information about the reopening of Library and Technology Services' (LTS) facilities and resuming student, faculty, and client services for Fall 2020, in accordance with guidelines set forth by Lehigh University. It was developed by LTS in close collaboration with the Provost's Office, University Communications, Facilities Services, and other university representatives

This guide was updated on July 12, 2020.

Update, 7/12/20: As noted in the July 10th email from the Task Force to Safely Open the Lehigh Campus, all faculty, staff, and graduate students planning to return to campus must complete the COVID-19 Return to Work Training. This online course includes important information regarding safety practices all staff and faculty must follow while on campus.

Library and Technology Services Reopening Guide

Expectations for the Safe Use of LTS Facilities

While using LTS facilities (EWFM Library, Linderman Library, and Computing Center), Lehigh University community members will be expected to:

  • Follow instructions on posted signs and requests from LTS staff members
  • Wear a face mask or covering properly when in public spaces
  • Practice good hand washing hygiene 
  • Maintain a 6 foot (2 meter) separation in all public areas
  • Limit congregating in common areas such as conference rooms, hallways, study spaces, etc. 
  • Sanitize all shared items before and after use 
  • Sanitize your hands after contact with shared surfaces such as light switches, door knobs 
  • Avoid situations where others are not following safe practice guidelines
  • Follow all state, federal, university, and CDC guidelines 
Open 1 (effective June 8)
  • All LTS facilities are closed to all personnel except for staff supporting critical operations including the Data Center.
  • Additional personnel allowed on campus include the Classroom Technical Support Team and limited Library personnel to prep materials for subsequent stages.
  • All other staff are operating in a fully remote posture with case by case exceptions made to provide by-appointment, on-campus support.
Open 2 (estimated June 29)

Hours: LTS Facilities (EWFM Library, Linderman Library, Computing Center) are open to LTS staff only from 8:00 a.m. to 5:00 p.m., Monday to Friday.

Activities to resume include (Links to request forms coming soon.):

  • We will begin curbside library material pick-up on Thursday, June 25. You can arrange for pick-up via the “Request this” link on items found in your ASA Library Catalog search.
  • Submit Interlibrary Loan (ILL) requests, but note that turnaround is dependent on the status of other libraries and you may experience delays. PALCI interlibrary loan services are still suspended until sometime in August.
  • Library books may be dropped off at the Lehigh Mail Center at Farrington Square between 10:00 a.m. - 2:00 p.m., Monday through Friday.
  • Digital Media Studio equipment such as camcorders, tripods, headsets/microphones, and document cameras will be made available for curbside pick-up. Please submit requests to inmediad@lehigh.edu.
  • Electronic course reserves can be requested on the Libraries’ Electronic Reserve Request Form.
  • Special Collections digitization and scanning to support instruction and usage of primary resources in classes are available by request. Please send requests to Special Collections at inspc@lehigh.edu.
  • Receipt/confirmation of all materials/equipment from on campus drop off locations

Activities to begin:

  • Implement university-designed traffic control/flows
  • Distribute Public facing PPE to Help Desk, STARS, and others in direct contact with clients and patrons.
Open 3 (estimated July 13)

Hours: LTS Facilities (EWFM Library, Linderman Library, Computing Center are open to LTS staff only from 8:00 a.m. to 8:00 p.m., Monday to Friday, and 10:00 a.m. to 5:00 p.m., Saturday and Sunday.

Beginning Monday, July 13, EWFM Library will be open on a limited basis to those faculty, graduate students, and staff who have been cleared to return to campus ( all faculty, staff and graduate students planning to return to campus must complete the COVID-19 Return to Work Training. Lehigh ID cards will be required for swipe entrance to the building. Please enter through the main entrance only. Hours will be M-F 10:00 a.m. to 2:00 p.m.

* - May be adjusted based on demand

All events/university group availability in LTS facilities suspended until social distancing and instructional needs are satisfied.

Service protocols (Updated 7/12/20)

Protocols for handling library materials and equipment from the Lehigh community (Links to request forms coming soon.):

  • To promote the health and safety of our community, all LTS consultations (librarian, instructional technology, faculty development, computing, etc) will continue to be conducted remotely whenever possible and walk-in service without a prior appointment is discouraged. Library seating has been adjusted in accordance with social-distancing guidelines. Face coverings are required in all library areas.  
  • Help Desk services (for all library, teaching and learning, and technology questions) continue to be available online, by phone at 610-758-4357 (8-HELP), by text at 610-616-5910,  by email at helpdesk@lehigh.edu, or by Chat.  
  • In situations where in-person help is necessary, the Help Desk will schedule an appointment with you for an in-person consultation in EWFM, following PPE and social distancing guidelines.
  • Curbside library material pick-up will continue to be offered to comply with social distancing guidelines. You can arrange for pick-up via the “Request this” link on items found in your ASA Library Catalog search.
  • Library books may still be dropped off at the Lehigh Mail Center at Farrington Square. 
  • Digital Media Studio equipment such as camcorders, tripods, headsets/microphones, and document cameras are available for curbside pick-up. Please submit requests to inmediad@lehigh.edu.
  • You may continue to submit Interlibrary Loan (ILL) requests, but note that turnaround is dependent on the status of other libraries and you may experience delays. PALCI interlibrary loan services are still suspended until sometime in August.
  • Electronic course reserves can be requested on the Libraries’ Electronic Reserve Request Form.
  • Special Collections digitization and scanning to support instruction and usage of primary resources in classes are available by request. Please send requests to Special Collections at inspc@lehigh.edu.
Open 4 (estimated August 3)

Hours: LTS Facilities (EWFM Library, Linderman Library, Computing Center) are open to LTS staff only from 8:00 a.m. to 8:00 p.m., Monday to Friday, and 10:00 a.m. to 5:00 p.m., Saturday and Sunday.

EWFM Library and Linderman Library are open to all Lehigh staff and students from: 

  • 10:00 a.m. - 2:00 p.m. (Monday to Friday) from August 3 - August 10 *
  • 9:00 a.m. - 3:00 p.m. (Monday to Friday) from August 11 - August 17 *
  • 9:00 a.m. - 5:00 p.m. (Monday to Friday) from August 18 - August 23 *

* - May be adjusted based on demand

Room capacities to be based on social distancing guidelines and availability.

All events/university group availability in LTS facilities suspended until social distancing and instructional needs are satisfied.

Service protocols (Updated 7/12/20)

Protocols for handling library materials and equipment from the Lehigh community: 

  • To promote the health and safety of our community, all LTS consultations (librarian, instructional technology, faculty development, computing, etc) will continue to be conducted remotely whenever possible and walk-in service without a prior appointment is discouraged. Library seating has been adjusted in accordance with social-distancing guidelines. Face coverings are required in all library areas.  
  • Help Desk services (for all library, teaching and learning, and technology questions) continue to be available online, by phone at 610-758-4357 (8-HELP), by text at 610-616-5910,  by email at helpdesk@lehigh.edu, or by Chat.  
  • In situations where in-person help is necessary, the Help Desk will schedule an appointment with you for an in-person consultation in EWFM, following PPE and social distancing guidelines.
  • Curbside library material pick-up will continue to be offered to comply with social distancing guidelines. You can arrange for pick-up via the “Request this” link on items found in your ASA Library Catalog search.
  • Library books may still be dropped off at the Lehigh Mail Center at Farrington Square. 
  • Digital Media Studio equipment such as camcorders, tripods, headsets/microphones, and document cameras are available for curbside pick-up. Please submit requests to inmediad@lehigh.edu.
  • You may continue to submit Interlibrary Loan (ILL) requests, but note that turnaround is dependent on the status of other libraries and you may experience delays. PALCI interlibrary loan services are still suspended until sometime in August.
  • Electronic course reserves can be requested on the Libraries’ Electronic Reserve Request Form.
  • Special Collections digitization and scanning to support instruction and usage of primary resources in classes are available by request. Please send requests to Special Collections at inspc@lehigh.edu.