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The guidance on this page is designed to provide the Lehigh community with information about the reopening of Library and Technology Services' (LTS) facilities and resuming student, faculty, and client services for Fall 2020, in accordance with guidelines set forth by Lehigh University.

For general university information, see https://coronavirus.lehigh.edu.

    Library and Technology Services Reopening Guide

    CURRENT STATUS (effective Thursday, November 19th)

    Fairchild-Martindale and Linderman Libraries, as well the Computing Center, are closed to general access, effective 12PM, Thursday, November 19, until further notice.

    Please check the Library Hours Calendar for facilities hours of operation, and the LTS Help Desk Calendar for support hours (including remote support).

    • Fairchild-Martindale and Linderman Libraries, as well the Computing Center, are closed to general access until further notice.
    • The Grind @ FML is closed.
    • Need to print on-campus? Follow these instructions.
    • The LTS HELP Desk will continue to offer support remotely. Call 610-758-4357 (8-HELP)  |  Text 610-616-5910  |  email helpdesk@lehigh.edu |  Chat 
    • The LTS Knowledge Base is available 24/7
    • Virtual chat with librarians is available 24/7 for research and library help.
    • In situations where in-person help is necessary, such as computer hardware repair, computing consulting, or with lending services, please submit a Help Request at help.lehigh.edu. An appointment will be scheduled with you Monday through Friday, 9:00 a.m. - 5:00 p.m.
    • We continue to offer curbside library material pick-up between 10:00 a.m. - 2:00 p.m., Monday through Friday. You can arrange for pick-up via the “Request this” link on items found in your ASA Library Catalog search.
    • You may submit Interlibrary Loan (ILL) requests, but note that turnaround is dependent on the status of other libraries and you may experience delays.
    • Library books may be dropped off at the Lehigh Mail Center at Farrington Square between 10:00 a.m. - 2:00 p.m., Monday through Friday.
    • Lehigh’s librarians are available to provide support for library resources, synchronous virtual library instruction, interactive tutorials, course-customized pre-recorded videos and library guides, as well as in-person library instruction by using this form or by directly emailing a dedicated subject librarian.
    • Digital Media Studio equipment such as camcorders, tripods, headsets/microphones, and document cameras are available for curbside pick-up. Please submit requests to inmediad@lehigh.edu.
    • Electronic course reserves can be requested on the Libraries’ Electronic Reserve Request Form.
    • Special Collections digitization and scanning to support instruction and usage of primary resources in classes are available by request. Please send requests to Special Collections at inspc@lehigh.edu.
    Expectations for the Safe Use of LTS Facilities

    While using LTS facilities (EWFM Library, Linderman Library, and Computing Center), Lehigh University community members will be expected to:

    • Follow instructions on posted signs and requests from LTS staff members
    • Wear a face mask or covering properly when in public spaces
    • Practice good hand washing hygiene 
    • Maintain a 6 foot (2 meter) separation in all public areas
    • Limit congregating in common areas such as conference rooms, hallways, study spaces, etc. 
    • Sanitize all shared items before and after use 
    • Sanitize your hands after contact with shared surfaces such as light switches, door knobs 
    • Avoid situations where others are not following safe practice guidelines
    • Follow all state, federal, university, and CDC guidelines 
    Open 4

    In Open 4 status, Libraries will be open during the hours listed below to those faculty, students, and staff who have been cleared to return to campus. See https://coronavirus.lehigh.edu/community-responsibility-commitments for information on requirements that must be met before coming onto Lehigh's campus. Please enter through the main entrance only.

    Hours:

    • Linderman:  M-Th 7:45 a.m. to 9p.m.;  F 7:45 to 5 p.m
    • EWFM: M-Th 7:45 a.m. to 9p.m.; F 7:45 to 5 p.m;  Sat 10 am- 5p.m.; Su 10 a.m. to 9 p.m.
    • The Computing Center will remain closed for the Fall semester, with staff-only access.

      * May be adjusted based on demand or changes to the broader university re-opening plan.

    Building, floor and room capacities will be based on social distancing guidelines and availability.

    All events/university group availability in LTS facilities suspended until social distancing and instructional needs are satisfied.

    Service protocols

    Protocols for handling library materials and equipment from the Lehigh community: 

    • Help Desk services (for all library, teaching and learning, and technology questions) be available remotely, by phone at 610-758-4357 (8-HELP), by text at 610-616-5910,  by email at helpdesk@lehigh.edu, or by chat.  
    • The walk-up EWFM Help Desk will be open during library hours for when in-person help is necessary.   
    • All other LTS consultations (librarian, instructional technology, faculty development, computing, etc) will be conducted remotely whenever possible.  Start by contacting the Help Desk and if they are unable to address your questions remotely, they will schedule an appointment with you for an in-person consultation in EWFM, following PPE and social distancing guidelines.
    • Library seating has been adjusted in accordance with social-distancing guidelines. Face coverings are required in all library areas.  
    • Curbside library material pick-up will continue to be offered. You can arrange for pick-up via the “Request this” link on items found in your ASA Library Catalog search.
    • Library books may still be dropped off at the Lehigh Mail Center at Farrington Square. 
    • Digital Media Studio equipment such as camcorders, tripods, headsets/microphones, and document cameras are available for curbside pick-up. Please submit requests to inmediad@lehigh.edu.
    • You may continue to submit Interlibrary Loan (ILL) requests, but note that turnaround is dependent on the status of other libraries and you may experience delays. PALCI interlibrary loan services are still suspended until sometime in August.
    • Electronic course reserves can be requested on the Libraries’ Electronic Reserve Request Form.
    • Special Collections digitization and scanning to support instruction and usage of primary resources in classes are available by request. Please send requests to Special Collections at inspc@lehigh.edu.
    Open 3

    If we revert to Open 3 status, EWFM Library will be open on a limited basis to those faculty, graduate students, and staff who have been cleared to return to campus ( all faculty, staff and graduate students planning to return to campus must complete the COVID-19 Return to Work Training. Lehigh ID cards will be required for swipe entrance to the building. Please enter through the main entrance only.

    Hours may be reduced or access to the library limited. 

    Service protocols

    • To promote the health and safety of our community, all LTS consultations (librarian, instructional technology, faculty development, computing, etc) will be conducted remotely whenever possible and walk-in service without a prior appointment is discouraged. Library seating has been adjusted in accordance with social-distancing guidelines. Face coverings are required in all library areas.  
    • Help Desk services (for all library, teaching and learning, and technology questions) will continue to be available online, by phone at 610-758-4357 (8-HELP), by text at 610-616-5910,  by email at helpdesk@lehigh.edu, or by Chat.  
    • In situations where in-person help is necessary, the Help Desk will schedule an appointment with you for an in-person consultation in EWFM, following PPE and social distancing guidelines.
    • Curbside library material pick-up will be offered to comply with social distancing guidelines. You can arrange for pick-up via the “Request this” link on items found in your ASA Library Catalog search.
    • Library books will be dropped off at the Lehigh Mail Center at Farrington Square. 
    • Digital Media Studio equipment such as camcorders, tripods, headsets/microphones, and document cameras are available for curbside pick-up. Please submit requests to inmediad@lehigh.edu.
    • You may continue to submit Interlibrary Loan (ILL) requests, but note that turnaround is dependent on the status of other libraries and you may experience delays. 
    • Electronic course reserves can be requested on the Libraries’ Electronic Reserve Request Form.
    • Special Collections digitization and scanning to support instruction and usage of primary resources in classes are available by request. Please send requests to Special Collections at inspc@lehigh.edu.

    LTS staff will have access to LTS Facilities (EWFM Library, Linderman Library, Computing Center)  from 8:00 a.m. to 8:00 p.m., Monday to Friday, and 10:00 a.m. to 5:00 p.m., Saturday and Sunday.

    Open 2

    If we revert to Open 2 status,  LTS facilities (EWFM Library, Linderman Library, Computing Center) would be open to LTS staff only from 8:00 a.m. to 5:00 p.m., Monday to Friday.

    Activities would include:

    • Help Desk services (for all library, teaching and learning, and technology questions) would continue to be available online, by phone at 610-758-4357 (8-HELP), by text at 610-616-5910,  by email at helpdesk@lehigh.edu, or by Chat.  
    • In situations where in-person help is necessary, the Help Desk will schedule an appointment with you for an in-person consultation in EWFM, following PPE and social distancing guidelines.
    • Curbside library material pick-up will be offered to comply with social distancing guidelines. You can arrange for pick-up via the “Request this” link on items found in your ASA Library Catalog search.
    • Library books can be dropped off at the Lehigh Mail Center at Farrington Square. 
    • Digital Media Studio equipment such as camcorders, tripods, headsets/microphones, and document cameras are available for curbside pick-up. Please submit requests to inmediad@lehigh.edu.
    • You may continue to submit Interlibrary Loan (ILL) requests, but note that turnaround is dependent on the status of other libraries and you may experience delays. PALCI interlibrary loan services are still suspended until sometime in August.
    • Electronic course reserves can be requested on the Libraries’ Electronic Reserve Request Form.
    • Special Collections digitization and scanning to support instruction and usage of primary resources in classes are available by request. Please send requests to Special Collections at inspc@lehigh.edu.
    • We will continue curbside library material pick-up. You can arrange for pick-up via the “Request this” link on items found in your ASA Library Catalog search.
    • Submit Interlibrary Loan (ILL) requests, but note that turnaround is dependent on the status of other libraries and you may experience delays.
    • Library books may be dropped off at the Lehigh Mail Center at Farrington Square between 10:00 a.m. - 2:00 p.m., Monday through Friday.
    • Digital Media Studio equipment such as camcorders, tripods, headsets/microphones, and document cameras will be made available for curbside pick-up. Please submit requests to inmediad@lehigh.edu.
    • Electronic course reserves can be requested on the Libraries’ Electronic Reserve Request Form.
    • Special Collections digitization and scanning to support instruction and usage of primary resources in classes are available by request. Please send requests to Special Collections at inspc@lehigh.edu.
    • Receipt/confirmation of all materials/equipment from on campus drop off locations
    Open 1
      If we revert to Open 1 status,  LTS facilities will be closed to all personnel except for staff supporting critical operations including the Data Center.
      • Additional LTS personnel allowed on campus include the Classroom Technical Support Team and limited Library personnel to prep materials for subsequent stages.
      • All other LTS staff are operating in a fully remote posture with case by case exceptions made to provide by-appointment, on-campus support.