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Local Telephone Calls

Lehigh offers an expanded local calling area for students, faculty and staff.

Calls to the following communities are all free: Allentown, Bath, Bethlehem, Catasauqua, Coopersburg, Easton, Emmaus, Hellertown, Ironton, Kutztown, Nazareth, New Smithville, New Tripoli, Northampton, Riegelsville, Slatington, Springtown, Topton, and Upper Black Eddy.

Reporting Problems With Your Telephone (for Students)

Please be sure you have worked through the associated step(s) on the diagnosis checklist before reporting your phone line/jack to the trouble reporting line. Lehigh will only provide support for problems with your telephone line or jack. Please be aware that you will be charged a service fee if a technician is dispatched to your room and discovers that the phone line is working fine .

Forward Lehigh Email to a Different Email Account

You have the capability to forward email addressed to your Lehigh account to another account at Lehigh or to an account at another service provider (ISP). Certain communications which contain confidential information may be sent to your Lehigh address. If you set up automatic forwarding to another ISP, its confidentiality and delivery are not assured, and you accept the responsibility and the risks associated with doing so.

Computer User Space and Quotas

All users with Lehigh computing accounts potentially have access to different areas where they may store files, each with its own quota (shown below). Users can check their current disk usage these areas by pointing to http://www.lehigh.edu/account and following the Display Account Info link.

Telephone Dialing Instructions (for Students)

Lehigh University is located in the 610 area code. 610 also has two overlay area codes (484 and 835), so all calls to and from campus must be dialed using the full 10 digits.

Diagnosing Problems with Student Telephone Lines

The following checklists will guide you in determining the cause of your phone line problem. Please find the description of your problem. Then work through each associated step in order, completing as many steps as required to solve your problem.

Lehigh will only provide support for problems with your telephone line or jack. Please DO NOT call Residential Services or TLINE to report equipment problems with your personal telephone. Be aware that you will be charged a service fee if a technician is dispatched to your room and discovers that the phone line is working fine.

Virus Hoaxes

While the Internet allows world-wide access to information, it also provides a means by which individuals can spread fear and doubt, often through computer virus hoaxes in electronic mail or newsgroups. A typical hoax warns that anyone reading email with a particular subject will release a computer virus which will destroy the files on the computer or even destroy the computer itself. It goes on to say that you should forward the message to as many people as possible to "warn" them too.

Never forward unconfirmed warnings to your friends!

Overpayment Scams & Internet Fraud

An unfortunate fact of life is that fraud is all around us; there is always someone trying to take advantage of someone else for his or her personal gain. The Internet is no different; people have been trying to perpetrate fraud over the Internet since its inception. The "Nigerian Letter" scam is sufficiently well known to make it into comic strips. Attempts at identity theft arrive almost daily in email (for additional details, see https://lts.lehigh.edu/services/explanation/phishing-identity-theft-0).

Identifying Fraudulent Email (a.k.a 'Phishing')

Phishing is the practice of sending falsified emails with the aim of stealing personal information such as passwords, credit cards, or other sensitive data. Since the basic format of email is highly malleable and copyable, it's relatively easy to make a message look and sound official, and since email is used for many formal and official communications, it's possible to be duped into sharing information with the wrong people, or opening your computer to attack. It's also possible though, and often fairly easy, to spot a number of things that give away the fraud.

Encrypting / Securing Your Files

Faculty and staff members who work with sensitive data at Lehigh, such as confidential student personal or health records, staff personal or employment data (including performance appraisals), and employee identification numbers, should store this information securely on their workstation, laptop, or in a secure location on a network. Client Services recommends that sensitive data be stored on a secure network location (such as a user's H: Drive). In cases where sensitive data needs to be stored on a workstation or laptop, it is recommended that Whole Disk Encryption be used.

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