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Submit a help ticket in FootPrints 12

Learn how to create and submit a help ticket in Footprints 12.

Submitting a help ticket or directly contacting the Help Desk at 610-758-4357 / is the fastest way to receive service. Please allow up to one business day for initial response.

LTS Help Tickets - FootPrints

In order to better serve the campus community, LTS maintains a ticket tracking system to record information about each request for help and/or portion of time spent assisting clients. The system we currently use is a package called FootPrints from BMC. New work requests and problem reports are recorded in this system and it sends emails to all staff and clients associated with the work.

Software Installation Overview

This document describes the basic steps involved in installing software on a personal computer. It's a very generalized procedure, and applies to installing any compiled software from any vendor on any operating system. Not all software installations will require all of the steps, and some operating systems and utilities automate some of the steps, but understanding each phase of an installation is helpful in understanding the process as a whole. Always be sure to read any specific instructions from the software vendor, distribution system, or your system administrator.

Connect HDMI Audio in a VGA-Equipped Laptop Classroom

Many of LTS's 'Laptop Classrooms' and other facilities provide only a VGA video input and a separate 2.5 mm Audio jack to access the room's sound system. This can cause an issue when connecting newer laptops using HDMI to VGA adapters. The laptop automatically disables the standard audio output jack when the adapter is connected to the HDMI jack, and routes its audio signal to the HDMI port. To access the audio stream, your HDMI adapter must be equipped with an audio output jack. Generally, this also requires that the adapter also be connected to a source of power -- usually a USB port.

Cisco Spark

Note: At the present time, Cisco Spark is only available to LTS. LTS is working towards general availability for the fall semester.

EWFM Meditation, Prayer, and Reflection Space

The Lehigh University Libraries is pleased to offer our community a dedicated space for individuals of all religious faiths and non-religious beliefs to experience a place for peace, prayer, meditation, and reflection. Please note:

Delete or Modify the Login Keychain with Keychain Access in MacOS

Some Macs at Lehigh are configured to accept Lehigh passwords for login, that is, they are bound to the Lehigh Active Directory domain similar to Windows-based PCs. This is handy for shared systems, but creates some extra work when Lehigh account passwords are changed. The MacOS stores users' website passwords, wifi passwords, and file server passwords in a database file called a 'Keychain'. Normally, this file is created when the user first logs into their account on the Mac, and it is encrypted and secured with the password that the user entered to log in.


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