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Configure the VMware Horizon Client to Access Local Files in Windows

The following instructions will guide you through making folders and drives on your local computer (Desktop, My Documents; Dropbox; Google Drive; etc.) available when using virutalized applications running inside the VMware Horizon Client in Windows. This documentation assumes you have already installed the VMware Horizon Client, and have already logged in to Lehigh's virtual software server.

Cisco Phone Setup for Models 8841 and 8851

Follow these instructions after 8:30am on your migration date to assemble and configure your Cisco model 8841 or 8851 phone. If you do not have a desktop PC and plan to plug your new phone directly into an active but unused LAN connection, begin at Step 6a.

Before starting this process, please make sure you have obtained the phone setup PIN from your department representative. This PIN was provided in the migration confirmation email from LTS.

Cisco Phone Setup 7841

Follow these instructions after 8:30am on your migration

Access software using the VMware Horizon Client

The Horizon View Client is the software package that connects Lehigh users to our virtual software system, and enables them to run software that isn't installed directly on their devices. It runs on numerous platforms, from Windows and macOS to Android and iOS devices (phones and tablets).  See the service page for more information.The instructions below show you what you'll see when using the system.

Create a Desktop Alias to a Network Storage Space in macOS

To make accessing your Network Storage Spaces (Personal or Departmental) as easy as it can be on a Mac, a desktop alias (shortcut) is very handy.  Follow the instructions below to create one.

File Storage Locations

The links below direct you to charts listing the various computer file storage systems of that type available to Lehigh users. Further details regarding the use and features of most systems are linked from their names on the charts. Researchers: Be aware that your funding agency may have requirements regarding the storage and management of research data that you generate.

Click the links below for full details on each storage location type.

Submit a help ticket in FootPrints 12

Learn how to create and submit a help ticket in Footprints 12.

Submitting a help ticket or directly contacting the Help Desk at 610-758-4357 / is the fastest way to receive service. Please allow up to one business day for initial response.

LTS Help Tickets - FootPrints

In order to better serve the campus community, LTS maintains a ticket tracking system to record information about each request for help and/or portion of time spent assisting clients. The system we currently use is a package called FootPrints from BMC. New work requests and problem reports are recorded in this system and it sends emails to all staff and clients associated with the work.

Cisco Unity Voice Mail Guide

Cisco Unity Voice Mail Guide

Setting up voice mail

You will be provided with a temporary PIN to set up your mailbox for the first time.

  1. Dial 84444.
  2. Enter your ID (your extension number) and PIN when requested.
  3. The system will prompt you to record a name and greeting, and to change your PIN.

Accessing voice mail 


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