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Controlling Displays with the Touch Panel in an LTS-equipped Classroom

The starting point for use of display systems in most LTS Facilities (especially High Technology Classrooms) a touch-screen control panel. They do come in different sizes, from a few inches across up to the size of a regular computer display. The following items will help familiarize you with the capabilities of the panels:

Configure Android for Lehigh Gmail

There are 2 sets of instructions for configuring Lehigh Gmail for Android devices. The first set (STEPS 1-7) is for devices running Android v5.0 or higher. The second set (STEPS 8-17) is for devices running Android v4.0-4.9.

Help Desk

The LTS Help Desk serves as the primary point of contact for Library and Technology Services. The purpose of the Help Desk is to provide the Lehigh community and non-affiliates with timely walkup, phone, email, and online assistance and referral as appropriate.

About the LTS Help Desk

Lehigh University Computing Support Policy [DRAFT]

1.0 Purpose

Library and Technology Services (LTS) provides computing support and training for faculty, staff, and students. The LTS Help Desk and computing consultants provide support and training on the effective and efficient use of desktop and laptop computers, phones and mobile devices, network connectivity, peripherals, software, and operating systems and Lehigh owned software applications. This policy provides guidelines, parameters, and information for users who request or obtain computing support services from Library and Technology Services.

Forwarding Calls

Forwarding your phone calls

Forwarding your phone calls from the Cisco Self-Service Portal

1. You can use the Cisco Self-Service User Portal to forward your phone.

2. You may see one of the following security errors, (depending on your browser version). This is normal due to the system not having a valid certificate.

Chrome Web Browser

Information Security Policy

1.0 Purpose

Information is an asset that is essential to fulfilling the mission of Lehigh University (the “University”) and needs to be suitably protected. This policy establishes the framework for the University’s Information Security Program. The Information Security Program is designed to protect institutional data from a wide range of threats, ensure operational continuity, minimize risk, and allow the University to focus on its mission.

The program is intended to:

Desktop Backup with Code42 Crashplan

Code42 CrashPlan (Enterprise), is LTS's recommended desktop backup solution. It is easy to use, fully automated, monitored and maintained by LTS, and can be installed on multiple devices and platforms. Benefits include: