Library Lending Services and LTS Help Desk Co-locate at FML
In the summer of 2019, LTS transformed the main floor of the Fairchild-Martindale Library, expanding public space while consolidating service points. We merged Lending (library circulation) Services and the Help Desk (technology) Service into one combined service point, providing a single, central location for students, faculty, and staff seeking help.
The new LTS Help Desk offers more unified, integrated, and effective service. Through phased-in cross-training and position upgrades, the new LTS Help Desk also benefits our teams by creating professional development opportunities.
Spotlight on the Help Desk
The LTS Help Desk embodies the LTS integrated organization model of service. Technical support and library specialists work together to assist students, faculty, and staff with a broad range of questions. One-stopshopping and concierge-level service ensure that our clients receive immediate assistance when possible and streamlined referral to specialists when needed. The Help Desk offers extensive service hours and can be reached via walkup, phone, email, chat, and texting.
The Grind Cafe opens at FML
Using the space gained from the consolidation of the Help Desk and Lending Services, LTS and Lehigh Dining joined forces to offer the new focal point for dining and socializing in the library. We welcomed The Grind cafe to FML on September 3rd, with a Grand Opening celebration featuring the Marching 97, Clutch, and members of Lehigh leadership. The 45-seat cafe is a vibrant and inviting space where students can dine, work, collaborate, and socialize in a casual atmosphere. The replacement of the west end facade with floor-to-ceiling glass offers a welcome connection to the outdoors, where students and visitors can enjoy more natural light and an open view to the EWFM Patio, now with additional outdoor seating
As chief official White House photographer, Pete Souza spent more time alongside President Barack Obama than almost anyone else. His years photographing the president gave him an intimate behind-the-scenes view of the unique gravity of the office of the presidency—and the tremendous responsibility that comes with it.
Fifty of Souza’s iconic photographs, taken over the President’s two terms in office, were on display in the Fairchild-Martindale Library Study Gallery in Obama: An Intimate Portrait, which ran through Feb. 28.
Where discovery, exploration, creativity, and innovation take root
A hub of academic and scholarly activity on campus, the Lehigh Libraries offer collaborative and innovation work spaces, classrooms, private and semi-private study nooks, group meeting rooms, and open study areas with ample whiteboards and flexible seating, spanning all floors.
Beyond a space for study, the Lehigh Libraries offer so much more. It's a place to socialize with friends, grab a bite to eat, and surround yourself with art! This year we hosted a new Lehigh University Art Galleries exhibition, British Abstraction: Three Views, in the Fairchild-Martindale Study Gallery. In the bustling 4th floor lobby just outside The Grind at FML, we installed a 98" wall-mounted digital sign to inform students and other visitors of upcoming events, new service offerings, staff and student spotlights, and more.
