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Legacy Email Guide FAQ

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This guide is intended as a general overview of legacy email services and options at Lehigh. Faculty and staff who are using the legacy server still, can use this guide to learn the basics of setting up and using email; select among email alternatives (e.g., what email to use when traveling vs. on-campus); and understand different approaches to managing email.

In what ways can I read my Lehigh email?

Depending on the type of email application you use, you may need to configure it for Lehigh's mail server and set up other mail-related services. Below are instructions for configuring and using the most common mail packages used at Lehigh. Note that only Mozilla Thunderbird and Lehigh Gmail are fully supported by Library and Technology Services. Select an email application based on your needs: Mozilla Thunderbird -- locally installed for personal machines, Webmail (https://mail.lehigh.edu) -- for travel, requires no configuration.  Lehigh Gmail -- (https://www.lehigh.edu/google) recommended for everyone.

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What are the mail server and LDAP (email directory) settings?

You may be prompted for these mail settings when configuring some email programs: Incoming Server: Server Type: IMAP Mail Server Server Name: mail.lehigh.edu For reading mail, SSL on port 993 is required. Outgoing Server (SMTP): Server Name: mail.lehigh.edu Port 587 with TLS Encryption and Authentication (STARTTLS) is required for people configuring all client (MUA) computers which relay traffic through Lehigh. LDAP (“Lightweight Directory Access Protocol,” or email directory) settings: See instructions for Thunderbird. LDAP directory searching, or pinpoint addressing, makes it easier to identify and key in Lehigh users' email addresses. The LDAP (“Lightweight Directory Access Protocol”) directory is a regularly updated database of email addresses and contact information for Lehigh users.

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Where can I view information and change settings on my account?

The accounts page page has a link to "Manage your e-mail account" allows you to view your disk space usage, increase your disk space temporarily, create an email alias, set vacation mail or mail forwarding, and perform other maintenance tasks. Login is required.

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What are disk quotas?

A disk quota refers to limits placed on the amount of disk space available to a given user for a particular purpose. Lehigh users have more than one quota, and quotas are assigned to different types of storage on different servers. View the quota table for specific information about quotas and limits.

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How do I check my email quota?

You can check your current disk usage for your mail (and lots of other info) by going to https://accounts.lehigh.edu/, Click on Display Account Info and scroll down to the section for Mail quotas.

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What do I do if my mail is over quota?

If you are over your mail quota, you may experience a loss of email functionality. The fastest way to restore email functionality is to use the Bump Quota function, available at http://www.lehigh.edu/account. Click Manage Your Email Account, then click Bump Quota, then Increase my disk quotas. Bump Quota temporarily increases your quota for a period of four hours. Ten minutes after you perform Bump Quota you should be able to see your inbox/delete messages. During this time you should delete and/or move files to reduce your quota.  Moving to Lehigh Gmail removes all quota limitations.

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How do I forward my email to another account?

How do I set up a vacation auto-reply message?

When you are away from your email for an extended period of time, you can set up vacation mail to alert those who send you mail that you are unavailable. You can customize the message sent in the auto reply. To set up vacation mail: https://lts.lehigh.edu/services/stepwise-instructions/create-vacation-au... To remove a vacation auto-reply: https://lts.lehigh.edu/services/stepwise-instructions/remove-vacation-au...

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How do I create an email alias?

To make it easy to remember an email address, LTS creates a standardized email alias for students, faculty, and staff. Your default alias is in the form of
firstname.lastname@lehigh.edu
. Anyone who knows this alias can use it to send you mail. The alias is optional, but even if you create an alias your original user id will still work. While an email alias can make it easier for others to remember your email, you'll want to select your alias carefully and avoid changing it.

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How do I create a signature files for outgoing mail?

A signature file is a block of text automatically appended to the end of an email message, containing some brief information on the author of the email such as name, title, address and phone number. How to create a signature file to use in Thunderbird: https://lts.lehigh.edu/services/stepwise-instructions/create-signature-f... How to create a signature file to use in IMP: https://lts.lehigh.edu/services/stepwise-instructions/how-create-signatu...

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How can I protect myself from security threats in email?

There are a number of ways your data or personal information can be compromised via email. See Phishing & Identity Theft for best practices on how to avoid being the victim of scams, phishing and viruses via email.

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How do I adjust the spam tagging settings on my account?

In order to help combat the spread of spam, LTS has enabled spam tagging using SpamAssassin. By default, SpamAssassin uses a preconfigured set of rules to determine if your incoming mail contains spam. These preferences can be overridden to suit your own individual email filtering requirements. To make adjustments to the default spam-tagging rules, log into Mail Maintenance and click SPAM detection. Here, you can increase or decrease spam detection sensitivity, whitelist or blacklist certain email addresses or domains, or send tagged spam to folders outside your Inbox.

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How do I create mail filters?

Mail filters help to manage mail by automatically sending a message to a specific mail folder based on characteristics of the message (e.g., subject line contents, sender, etc). When you create a message filter, it will move any message that meets the filter criteria to the folder you designate. When an email message meets the criteria, it bypasses the Inbox and is moved directly to that folder. These instructions show you how to create a commonly used spam filter in Thunderbird:: https://lts.lehigh.edu/services/stepwise-instructions/create-mail-filter...

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How do I send a mass email in Thunderbird using data from a spreadsheet?

If you have a spreadsheet that contains a column of email addresses, Thunderbird lets you email that group of people simply by pasting the column of addresses into the "To:" field in a Composition window. You do not need to make an email list first if you don't need one. However, if the data you want to paste is a list of only 4- or 6-digit Lehigh IDs, you must first append "@lehigh.edu" to all the IDs. All mass email messages must be sent to full email addresses. Failure to do so can result in the wrong person or people receiving your email! This is because when Thunderbird searches 4-digit IDs against the Lehigh directory, it automatically selects a 6-digit ID if it finds one that starts with the same 4-digits. For example, you may intend to email user "aaa4." But if there is a user with the ID "aaa405" that person would receive the email message instead. Follow these instructions https://lts.lehigh.edu/services/stepwise-instructions/create-full-email-... for making full addresses from Lehigh User IDs, then return to this page to continue with the process of emailing the list. When you have email data in a spreadsheet in the form of full email addresses, use these instructions for sending a mass email to the whole list: https://lts.lehigh.edu/services/stepwise-instructions/email-list-address...

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How do I request a listserv?

Listservs are ideal for communicating with large groups of people who need a forum for sharing information with one another. Listservs are set up to handle changing membership easily (members can join or leave the group in a few simple steps). They can accommodate a large number of postings and multiple topics. To request a new ListServ account, use the "Mailing List Request Form" link under the Account Requests section on the LTS Account Maintenance page . Questions about the ListServ Application should be directed to Doug Reese via the LTS Help Desk (610-758-HELP).

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How can I send campus-wide announcements?

Lehigh offers formal channels of communication that reach all or some of Lehigh's faculty, staff, and/or students. You can send an announcement through a bulletin board system called LUNA. Among the various groups (e.g., housing, sale, etc.) are several related to news. These are NEWS (general news), NEWS-S (staff news), NEWS-G (graduate news), and NEWS-U (undergraduate news). Lehigh users can post to these groups starting at the Lehigh homepage. Instructions for posting: Click LUNA: Sale, Housing, Bulletins from the Resources category on the left margin. Click Manual login as valid user. You will need to enter your user id and password. In the box next to Find topic, type news. NEWS goes to everyone who subscribes (faculty, staff and students). NEWS-G goes to graduate students who subscribe. NEWS-S goes to faculty and staff who subscribe. NEWS-U goes to under grads who subscribe. You will get a list of four areas: NEWS, NEWS-G, NEWS-S, NEWS-U. Choose your target audience from among these options. After you have made a selection, scroll down to the bottom of the top half of the screen (below the list of previous messages). Choose Post Bulletin. Type the headline in long box and type or paste message in message box. Click Send to submit the message.

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For additional help, please contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu