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What to Do When You Change Your Password

For security purposes, Lehigh requires that users change their passwords every six months. Because users often encounter login difficulties immediately after changing their passwords, review and follow these procedures to eliminate the most common causes of login failures. Sometimes it's as easy as restarting your computer. In other cases, it may be that a program is saving your old password and simply needs to know about your new one.

Take the following recommended action for each device or application that you use:

Windows laptop computer: If your laptop is in the Active Directory (and it probably is if you are faculty or staff) make your password change while connected to the Lehigh network via a LAN cable (not wirelessly). This updates the laptop password so you can log on while off-network (e.g. at home or while traveling). After you change your password, you MUST restart your laptop and login with the new password to avoid being locked out of your account.

Windows desktop PC: If your computer is in the Active Directory (and it probably is if you are faculty or staff), you MUST restart your computer and login with the new password to avoid being locked out of your account.

Mac computer wireless network: If your wireless connection doesn't recognize that your old password has changed, you may need to remove and recreate the network so you can login with the new password.

Windows laptop wireless network. If your laptop is in the Active Directory (and it probably is if you are faculty or staff), you will not need to reset your password for the "lehigh" wireless network. This is because the network acquires your new password automatically after you login to your laptop with the new password.

Mobile device wireless network (smartphones, tablets). When your mobile device attempts to access the "lehigh" wireless network following your password change, the connection will fail on the old saved password and should prompt you for your new one. After you enter the new password, you may be prompted to accept the security certificate for the "lehigh" network. If prompted, tap Accept.

Lehigh email (non-Gmail, using Thunderbird) If you receive a "login failed" message when accessing your email, this usually means Thunderbird is saving the password for you. After changing your password, you must stop the program from saving the old password so that you can enter the new one. Here's how: https://lts.lehigh.edu/services/stepwise-instructions/remove-saved-passw...

Lehigh Gmail If you use Lehigh Gmail, DO NOT make any changes to your email settings on your mobile device, no matter the operating system. This is because your device uses a Google Passphrase to access your email, rather than your Lehigh password. Essentially, once you configure a mobile device for Lehigh Gmail, you never have to change the settings.

Web-based programs: If you have password-saving enabled for a web-based program using a Lehigh password, follow the instructions below to remove the old password so that you'll be prompted again to enter the new one: https://lts.lehigh.edu/services/stepwise-instructions/remove-saved-passw...

For additional help, please contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu