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Classroom Technology and Public Computers

Service Audience: 

Classroom Technology Support provides and maintains classroom equipment in direct support of the teaching and learning mission of the university.

For Registrar Classrooms and LTS Public Computer Sites, the Classroom Technology Support (CTS) Team is charged with:

-Managing and coordinating updates and new installations of AV hardware and computers in Registrar Classrooms
-Managing and coordinating updates and new installations of computer hardware and printers in LTS Public Sites
-Monitoring and performing maintenance repairs on all of the hardware in the Registrar Rooms and LTS Public Sites
-Managing the inventory and networking addresses of all hardware that is on the network

The LTS Classroom Technology and Public Computers pages provide a full listing of all available equipment and locations, and also include Departmentally-managed computer labs. Each room page also lists the various contacts for different aspects of supplies and maintenance of the room.

Classroom support
The Classroom Technology Support team provides the highest priority response to faculty experiencing technology problems while teaching a Lehigh class during the hours of Monday through Friday 6:30 a.m. - 3:30 p.m. and some evenings. While all problems may not be resolved on the spot, a Classroom Technology Support technician will be dispatched as soon as possible. If quick repairs cannot be made, or in the case of a prolonged outage, Instructional Media Services will contact faculty using the affected room to arrange for loaner equipment or class relocation until repairs can be completed.

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Contact the LTS Help Desk at x8HELP (84357) to report technical difficulties and expedite service. While classroom technology systems are inspected and tested regularly, we rely on our clients to report technical problems, missing equipment, burned out overhead bulbs, etc. To enable LTS to provide prompt service, please report all difficulties as soon as possible to the Help Desk. An email distribution list is maintained for all technology rooms to alert clients to any problems that develop during the course of the semester. Contact Facilities Services at x83940 to report facility problems such as broken furniture, HVAC problems, burned out lights, cleaning issues, etc.

Trouble reports on classroom hardware (e.g. projectors, touch panels, etc.) are classified as critical services and every attempt will be made to dispatch a CTS technician (or LTS staff member) immediately during working hours Monday through Friday.